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Mackert and Garfield Named to Board of Examiners for 2015 Malcolm Baldrige National Quality Award

Six Disciplines

The Commerce Department’s National Institute of Standards and Technology (NIST) has named Casey Mackert, Director of Baldrige Services and Dr. Jan Garfield, Baldrige Client Coach at Six Disciplines Consulting Services in Findlay, Ohio, to the Board of Examiners for the 2015 Malcolm Baldrige National Quality Award. GAITHERSBURG, Md.—The

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What Health Care Leaders Need to Do to Improve Value for Patients

Harvard Business Review

More and more health care organizations are beginning to track their performance on outcomes – and they’re finding that getting started isn’t easy. So how are today’s health care leaders implementing outcomes measurement in their hospitals and clinics? Leading Change in Health Care.

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How RFID Technology Improves Hospital Care

Harvard Business Review

The successful experience illustrates the role that relatively simple technology (e.g., an RFID system) and a multidiscipline team of clinicians and people from other fields can play in improving the quality and cost of care delivery processes and the steps that can ease the way to applying such an approach. Insight Center.

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Helping Patients Make Peace with Death

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. But it always fails eventually, and when that occurs, our system, by and large, does a lousy job. All patients would designate health care proxies.

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HBR’s Guide to Obama’s 2014 State of the Union

Harvard Business Review

He mentioned a number of themes that we cover regularly here at HBR: the minimum wage, inequality, women in the workplace, manufacturing, and health care to name just a few. Health Care Costs. On the latter topic, check out Michael Porter and Thomas Lee, who lay out a strategy for improving the health care industry.

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What Happens to Mental Health at Work When Our Devices Know How We Feel?

Harvard Business Review

Transforming Health Care. Soon, face- and voice- recognition technology will almost certainly be good enough to provide a richer experience to these and other use cases. But as wearable and mobile technology becomes more attuned to our moods, will that still be true? Insight Center. Sponsored by Medtronic.

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Ineffective Sales Leaders Can Cause Lasting Damage

Harvard Business Review

An education technology startup hired a sales leader who came from a large, well-respected firm. He tolerated (and even encouraged) ethically questionable sales practices. Realign sales support systems and rewards by overhauling the systems for recognizing and rewarding performance and creating accountability.