N2Growth Blog

MAY 22, 2014

Yet rather than being weeded out, they seem to survive and thrive in an institutional ethic that values by choosing short term greed over longer-term value and culture. The other has values and ethical standards that fit with the corporate culture; she is relational, collaborative and brings out the best in all around her.

Short-term 407

Short-term Long-term Survey Ethics 407

Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JUNE 26, 2015

As for the how question, there has been much innovation in talent identification over the past five years, mostly as a result of the digital revolution and the ubiquity of smartphones. Talent recruiters and managers will also want to consider factors such as costs, ethics, and user experience. Web scraping. Gamification.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

OCTOBER 13, 2014

Say you introduce an innovative new customer-relationship-management (CRM) tool for your sales force, and revenue increases by 15%. In one project , the group looked for ways to encourage hotel guests to reuse their towels, an environmentally friendly practice that could also save Disney money. The change is a success, right?

Flextime 11

Flextime Call Center Human Resources CRM 11

HR Digest

JANUARY 10, 2024

Walmart wants customers to know them for low prices, Singapore Airlines customers know them for customer connectivity, Apple customers perceive innovation and Fed Ex customers expect speed. We worked with a global hotel chain after it was divested. Our consultants provide a clear process, frameworks and tools.

Ulrich 52

Ulrich Leadership Diversity Audience 52