The Horizons Tracker

NOVEMBER 23, 2023

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits.

Hotels 119

Hotels Influence Ethics GDP 119

Leading Blog

OCTOBER 19, 2020

As if the changes in technology haven’t left many wondering what to do next, the reaction to the COVID-19 virus has left many leaders in a kind of limbo. Their work ethic didn’t sink in. One day, having ducked into a luxury San Francisco hotel to avail himself of the facilities, he noticed a conference going on and poked his head in.

Entrepreneur 356

Entrepreneur Open-book Sports Learning-by-Doing 356

Marshall Goldsmith

FEBRUARY 8, 2018

Authority on new technology and communication. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Sanyin Siang – Executive Director of the Duke University Fuqua/Coach K Center on Leadership & Ethics (COLE). Author: The Launch Book.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Marshall Goldsmith

JUNE 28, 2017

Keith Ferrazzi – #1 bestselling author of Never Eat Alone and Whose Got Your Back, expert in strategic consulting and training to increase sales and performance, formerly CMO Starwood Hotels and Deloitte. Carol Kauffman – Founder/Executive Institute of Coaching Harvard, chief supervisor Meyler Campbell Business Coaching Program.

Executive Coaching 70

Executive Coaching Human Resources Magazine CEO 70

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. Technology. Technology. Technology. Technology. Technology. Technology. InterContinental Hotels Group.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JANUARY 16, 2015

Visitors staying at Starwood’s Aloft Hotel in Cupertino, California, not only have the luxury of humans greeting them and toting around their luggage. The ethical management of robots, in other words, and how robots will ethically manage us. ” Labor Emotional intelligence Technology'

Norton 8

Norton Emotional Intelligence Outsourcing Ethics 8