Remove Ethics Remove Human Resources Remove Incentives Remove Marketing
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Why is it so darn easy to say NO?

Women on Business

What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? If the person says “yes” they may have to do something and then take a risk for doing it. And frankly, it seems that some service people don’t feel like they are being paid to say “yes.”

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Interns to the Rescue! :: Women on Business

Women on Business

If possible, provide some financial incentive like a small hourly rate or commission for work well-done. Make sure you say in your ad description what they need to be successful with you (eg – a computer with internet access, a nice phone voice, computer skills, etc.). I have used www.internhere.com to post my request.

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What You Can Do to Improve Ethics at Your Company

Harvard Business Review

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. many of us face an endless stream of ethical dilemmas at work. We were surprised that 30 leaders in the study recalled a total of 87 “major” ethical dilemmas from their career histories. Wells Fargo. Volkswagen.

Ethics 11
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The Big Picture of Business – Business Success Checklist

Strategy Driven

Whether your focus is on customer service, profits, investing, marketing, or company growth a constant awareness of your current position in relation to where you want to be is essential. Human Resources program is active, professional and responsive to the organization. Business Success Checklist. The business you’re in.

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Eliminate Slogans, Exhortations and Targets

Deming Institute

Watch this short video for a great story illustrating this problem in action: There may be cases in which incentives work only as intended, but I suspect they are relatively rare. Gipsie Ranney, The Trouble with Incentives: They Work. Improving the system is by far the most difficult.

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Life-threatening experiences (loss of business or market share, economic recession) signal the urgency for the team to collaborate. Marketing’s importance was fully embraced in the 1960′s. Marketing departments deal most often and immediately with the side effects of poor quality. Access to global markets.

Quality 50
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Can Lean Manufacturing Put an End to Sweatshops?

Harvard Business Review

However, until recently there was little evidence on this question in the countries that dominate global markets in low-cost manufacturing. While the production system requires more worker skill and effort, employers have incentives to retain these valuable workers through improved working conditions. Insight Center.