Ethics Innovation Loyalty Price 
The Horizons Tracker
AUGUST 24, 2023
This can lead to higher productivity, better customer service, and increased innovation. A double-edged sword While loyalty can be highly beneficial for employers, however, it’s often much less so for employees themselves. “But it seems like managers are apt to target them for exploitative practices.”
Skip Prichard
MAY 5, 2024
Understanding the Depth of Expertise Picasso’s encounter is obviously not just about the price of art. The price of mastery is often invisible. Understanding the background and experiences that shape their skills and work ethic can provide deeper appreciation for their contributions and potential growth paths within the team.
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Joseph Lalonde
MARCH 19, 2018
From the possibility of the bank foreclosing on your business to firing an employee to doing the ethical thing (when others are pressuring you to make an unethical choice), you’re going to be hit and hurt. Ethics , morals, business direction, and more. As Lara the fox was being pursued, she saw an opportunity to be innovative.
Harvard Business Review
MARCH 10, 2015
This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal? Loyalty is a mutual investment, not just an exchange.
Coaching Tip
FEBRUARY 23, 2012
The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. Manning his cash register limited his precious donut-making time).
Women on Business
JANUARY 12, 2011
Tanya energizes leaders to help them light the spark in their teams that results in: the proliferation of ideas and innovation,shorter cycle times, more collaborative environments, and high customer and employee loyalty. About Tanya Maslach Tanya leads the coaching and creative efforts of Elevati, Inc. Johnson & Johnson and others.
Strategy Driven
NOVEMBER 1, 2010
Public scandals like the BP oil spill and Goldman Sachs’ mortgage securities fraud compromised consumers’ trust in brands, and as a result, consumer loyalty was at an all-time low. Santander has also been innovative when it comes to social media and mobile campaigns. Unlike Santander, Goldman lost sight of its brand promise.
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