Remove Ethics Remove Leadership Remove Loyalty Remove Price
article thumbnail

Picasso’s Napkin: A Leadership Lesson on Valuing Expertise

Skip Prichard

Understanding the Depth of Expertise Picasso’s encounter is obviously not just about the price of art. Leadership is not just about actions but the depth of experience behind those actions. Mastery takes time, whether in art, leadership, or any professional endeavor. The price of mastery is often invisible.

article thumbnail

Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! Decide ) Decide what your customer experiences will look like.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Quotes And Leadership Lessons From Tomb Raider

Joseph Lalonde

A Reel Leadership Article Previously, Angelina Jolie brought the video game Tomb Raider to the big screen. You’ll also find leadership lessons in Tomb Raider and Lara’s adventures. Quotes And Leadership Lessons From Tomb Raider. Gotta make something happen – Leadership lessons from Tomb Raider Click To Tweet.

article thumbnail

Beware of the Leader Who Demands Loyalty

Management Excellence

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Loyalty 91
article thumbnail

Nine Rules for Employee Engagement

Chart Your Course

Results range from happier customers to higher profits and stock prices, to lower health care costs. Companies with strong values typically draw employees who share those values, creating a dynamic of loyalty and shared commitment to the business’ brand and mission. Company Values. Telecommute Option.

article thumbnail

Why is it so darn easy to say NO?

Women on Business

Being helpful comes with a price, and the price is more work. Delighting customers doesn’t build loyalty. By Maribeth Kuzmeski Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Can you help me? Will you make an exception and do this for me just this once? Reducing the work a customer.

article thumbnail

Tanya Maslach Joins Women On Business as a Contributing Writer.

Women on Business

Tanya energizes leaders to help them light the spark in their teams that results in: the proliferation of ideas and innovation,shorter cycle times, more collaborative environments, and high customer and employee loyalty. Tanya currently writes about leadership, in sport, work and life on Elevati’s Blog at www.elevati-inc.com/blog.