Ethics Loyalty Operations Price 
Joseph Lalonde
DECEMBER 23, 2022
Investing in employees can help build trust and loyalty when it comes to customer satisfaction. Finally, investing in employees helps promote an ethical workplace culture within a company. It also helps to retain top talent that otherwise would have moved on to other companies.
Coaching Tip
FEBRUARY 23, 2012
The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. 4) Seek to inspire, not just motivate. 7) Scale your values.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
AUGUST 28, 2012
For example, Tesco uses vast data sets culled from decades of customers' Clubcard use to make pricing decisions, influence shoppers to buy specific items, and build loyalty. Can anything be learned about shoppers who don't carry loyalty cards? But that approach doesn't tell a firm about a new or transient customer.
N2Growth Blog
JUNE 17, 2010
But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.&# - Eugene B. The Ten Commandments and the Sermon on the Mount are all the ethical code anybody needs.&# - Harry S. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends.
Harvard Business Review
NOVEMBER 28, 2017
Even in one of the most market-oriented societies in human history, it appears very difficult to make most people appreciate that ethical and profitable business practices do not fundamentally conflict. A firm with excessively high prices or poor quality products will lose business to competitors with lower prices or better products.
Strategy Driven
MARCH 11, 2011
It demanded blind loyalty, hired ISTJ personality types for support and rewarded dogmatic sales types for trading deals. Many deals were put on the books in order to inflate the price of Enron stock, which the insiders sold at peak price levels. Employees pledged blind loyalty to Ken Lay, though few ever had access to him.
Expert insights. Personalized for you.
229 
Let's personalize your content