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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

It’s a high-end establishment, most of their prices are top dollar (even the sale items), but I like going there because they always have the best clothing. I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Bad Customer!

Licensing 332
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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

Private label (retail-branded merchandise) has been growing for years – since Sainsbury and Marks & Spencer invented it over 100 years ago – increasing in quality and forcing down brand premiums. Aldi offers not just low prices, but convenience. You might wonder how anyone can make money with such low prices. billion to $8.6

Retail 9
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Big Data’s Dangerous New Era of Discrimination

Harvard Business Review

But how should sophisticated marketers and merchandisers use them? Are there clever ways to raise prices, minimize access or otherwise manage those expensive older, single customers and high-maintenance, low-purchase young females? My point here is that these data are explicit, compelling and undeniable.