article thumbnail

Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

It’s a high-end establishment, most of their prices are top dollar (even the sale items), but I like going there because they always have the best clothing. I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Bad Customer!

Licensing 333
article thumbnail

Ethical Consumerism Isn’t Dead, It Just Needs Better Marketing

Harvard Business Review

Ethical consumerism is the broad label for companies providing products that appeal to people’s best selves (for example, fair trade coffee or a purchase that includes a donation to a charitable cause). This pessimistic stance stems primarily from the lower sales of ethical brands. We cannot shop our way to a better world.”

Ethics 8
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An Interview with Mark Schoenwald President/CEO of Thomas Nelson

Ron Edmondson

Also, get out of the office and get into stores and online to understand the focus of merchandising and promotions. We conduct focus groups and surveys to gain insight into the key decision drivers as well as candid feedback on product and pricing. The message is work ethic counts. Lastly, ask the consumer.

CEO 54
article thumbnail

Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

Private label (retail-branded merchandise) has been growing for years – since Sainsbury and Marks & Spencer invented it over 100 years ago – increasing in quality and forcing down brand premiums. Aldi offers not just low prices, but convenience. You might wonder how anyone can make money with such low prices. billion to $8.6

Retail 11
article thumbnail

Big Data’s Dangerous New Era of Discrimination

Harvard Business Review

But how should sophisticated marketers and merchandisers use them? Are there clever ways to raise prices, minimize access or otherwise manage those expensive older, single customers and high-maintenance, low-purchase young females? My point here is that these data are explicit, compelling and undeniable.