article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

So what went wrong and what can leaders learn from the example? In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Invest in Technology. Look at the Tylenol cyanide poisoning crisis for an example here.

Airlines 188
article thumbnail

Leadership ‘as-a-Service’?

Lead Change Blog

The information technology world has figured out that sometimes it is easier and cheaper to obtain services they need through vendors providing those services over cloud computing, than it is hiring someone to do the work. I’m thinking of a church, for example, whose priest has moved on to a different assignment.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

So what went wrong and what can leaders learn from the example? However, several factors contributed to a much larger problem for Southwest. In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Southwest knows they screwed up.

Airlines 130
article thumbnail

A Beginner’s List of Soft Skills for A Successful Career

HR Digest

Soft skills are usually interpersonal skills , listening skills, communication skills, empathy, time management, and similar skills. Examples of Soft Skills . There are soft skills examples that show how a person interacts with their colleagues and clients. Keep reading to find out more. These skills include: 1.

Skills 75
article thumbnail

Influence is the Value Force of Leadership

Lead Change Blog

An effective CEO such as Steve Jobs for example, can cause financial markets to shift, buying patterns to stall, or entire industries to scramble. Take the example the CEO role. But as that manager achieves success, trust begins to build. In other cases, it is felt across the entire organization, such as in the case of a CEO.

Influence 239
article thumbnail

IT Communication in the Workplace

Cooperperson

When you think of Information Technology (IT) and your business, what comes to mind? For example, a good Customer Relationship Management program can mean the difference between 10 closed deals/month and 20 closed deals/month. Business needs Information Technology to succeed.

article thumbnail

Drowning in Information While Thirsting for Communication

The Practical Leader

But what do most managers do when they hear people in their organization want more communication? Are you over-informing and under communicating? Many managers confuse information and communication: Information Technology/. Inspires with stories and examples. Information Technology is critical today.