article thumbnail

The Hidden Power of Vulnerability: Why Great Leaders Dare to Be Wrong

Let's Grow Leaders

Feet Gloves, Vulnerability, and Being Wrong One more example: in the last two years I’ve fallen in love with trail running. A couple of weeks ago, I found myself in front of a pair of toe socks at REI. Avoiding the vulnerability of others’ answers and keeping the question to myself was selfish. In fact, they gave me the creeps.

Power 488
article thumbnail

REI Sets The Example For Creating And Living Core Values

Eric Jacobson

You can learn from Recreational Equipment Incorporated , better known as REI -- an outdoor gear and apparel co-op. As described in Amy Lyman's new book, The Trustworthy Leader , REI concisely articulates its core values in this series of statements: Authenticity -- We are true to the outdoors. So what makes it different at REI?

Reis 69
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Future of Quality is to Actually Do What People Talked About Decades Ago

Curious Cat

In the current ASQ Influential Voices post , Laurel Nelson-Rowe, ASQ managing director, asks: What’s the Future of Quality? But it is a good example of the failures to adopt well known, decades old recommended practices. But it is a good example of the failures to adopt well known, decades old recommended practices.

Quality 40
article thumbnail

Craft an Attention-Grabbing Message

Harvard Business Review

Here are some examples of different ways to craft such a message : Use a familiar slogan in a fresh way: After a company has spent millions to make a slogan familiar, skew it in a new direction for your intended meaning. Jenny Kruger finds out that even the finest four-star restaurant is no match for one with 4 million stars.".

article thumbnail

When Brand Loyalty Goes Too Far

Harvard Business Review

Microsoft managers probably shouldn't bring iPhones to business meetings. For example, Wal-Mart is making an enormous push into sustainability. Shouldn't organizations living up to their sustainability promise inherently mean having their management and employees being as green as they reasonably can be?

Loyalty 15
article thumbnail

Shoppers Need a Reason to Go to Your Store — Other Than Buying Stuff

Harvard Business Review

And recognizing the demand-generating power of physical engagement, numerous online retailers have opened up their own bricks-and-mortar stores; examples include Warby Parker stores, Bonobos Guideshops (bought by Walmart), and mass customizer Indochino Showrooms. Consider what I think is the best new retail format in ages: Eataly.

article thumbnail

How to Improve the Engagement and Retention of Young Hourly Workers

Harvard Business Review

They shared five key insights for employers looking to improve retention and engagement, including how to improve manager training, diversity and inclusion, and scheduling. Train frontline managers to support people and process. How can companies help their managers become more effective?

Survey 8