Leading Blog

FEBRUARY 5, 2021

All firms must empower people with the knowledge and incentives to execute the task to benefit the organization. The mob bosses constructed enduring crime rings using core economic concepts of corporate governance that lawful managers also must follow. Then these individuals’ performance must be measured and rewarded.

P&L 325

P&L Franchising Leadership Forrester 325

Coaching Tip

FEBRUARY 16, 2011

gutted by the Internet, threatened by electronic books and plagued by inconsistent management - filed for Chapter 11 bankruptcy protection today, 40 years after Borders started as a used bookstore on South State Street here in Ann Arbor, MI. Sources: The Wall Street Journal, [link] and Forrester Research, Inc. Borders Group Inc.,

Marketing 102

Marketing Godin Venture Capitalist Chief Operating Officer 102

Harvard Business Review

APRIL 18, 2011

Whether firms call the position Chief Customer Officer (CCO) or some other label, these individuals serve as top executives with the mandate and power to design, orchestrate, and improve customer experiences across the ever-more-complex range of customer interactions. About one quarter of these CCOs formerly held operations positions.

B2C 14

B2C B2B Forrester Budgeting 14