Managerial Leadership Training Tool: Using DTC Operator Innovation Planning
Mike Cardus
NOVEMBER 7, 2011
Stress, Illness leading to increased number of sick days and health problems for Mangers and front-line staff. Below is ONE Quality Tool commonly used in TRIZ that we used to begin in framing the context of our solution. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.
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