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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

Thinking Differently – Enabling Innovation :: 1:30-2:30pm. Competitive demands require quicker, more effective and innovative problem solving. Outcomes from Thinking Differently – Enabling Innovation. Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. 10/15 – Conference Day.

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Managerial Leadership Training Tool: Using DTC Operator Innovation Planning

Mike Cardus

Stress, Illness leading to increased number of sick days and health problems for Mangers and front-line staff. Below is ONE Quality Tool commonly used in TRIZ that we used to begin in framing the context of our solution. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.

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Favorites of 2011: Photos of Teams

Mike Cardus

From a workshop on TRIZ Innovation that I led for Syracuse University. I thought this idea was rather innovative and did solve the problem we were facing. This is from the Western NY Critical Incident Stress Team. I like this photo, there is something about a Catholic Priest working through a challenging problem.

TRIZ 110