Mike Cardus

NOVEMBER 7, 2011

Working with a team of 5 Executive Directors from a company that employs ~2000 people we identified a gap in the Managerial Leadership Training , Mentoring and coaching of employees prior to being promoted to a Manager Level within the company. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.

Operations 128

Operations Training Tools Planning 128

Mike Cardus

OCTOBER 2, 2013

Thinking Differently – Enabling Innovation :: 1:30-2:30pm. Competitive demands require quicker, more effective and innovative problem solving. Outcomes from Thinking Differently – Enabling Innovation. Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. 10/15 – Conference Day.

Conference 102

Conference Quality TRIZ Seminar 102

Mike Cardus

DECEMBER 27, 2011

From a workshop on TRIZ Innovation that I led for Syracuse University. I thought this idea was rather innovative and did solve the problem we were facing. This is from the Western NY Critical Incident Stress Team. The College at Brockport Physical Education Students and me, in a train-the-trainer program.

TRIZ 110

TRIZ Team Simon Workshop 110