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Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

Four key development competencies were established for every employee: setting goals, making decisions, planning, and time management. Specific Exponent Leadership Process content sections were used: Goal Setting and Time Span. They developed a measurement and feedback system which was used weekly to evaluate progress. Decision Making.

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The Customer Support Hierarchy of Needs

Harvard Business Review

If you view a company’s processes and maturity through the lens of Clayton’s ERG model, the insurance CMO’s decision becomes kind of obvious. One solution is creating a rich, updated knowledge base like Google’s FAQs that can help streamline support issues by helping customers help themselves.