Improve Your Customer Experience With These Stellar Tactics
Strategy Driven
JUNE 23, 2021
Yes, I know that everyone seems to love chatbots and FAQ pages online, as they are cost-effective, but the truth of the matter is that what your customers want is a real person they can talk to. For this channel, in particular, be sure to manage customer expectations by giving an estimate of how long they can expect to wait for a reply.
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