Kevin Eikenberry
DECEMBER 6, 2010
Unleash Your Remarkable Potential Newsletter Video Insights Connect With Me Ask Me A Question Public Workshop Dates Bud To Boss – Indianapolis, In Public Workshop Information Special Reports Online MBA Rankings This site runs on the Thesis theme for Wordpress. Get all the details now. Why the discount?
Strategy Driven
JANUARY 12, 2024
Financial technology companies can also help improve efficiency by introducing new tools and products to the market. Using emerging technologies to automate and streamline processes, increase efficiency, reduce errors, and offer easier-to-use data and reporting can positively impact CX.
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Harvard Business Review
OCTOBER 9, 2018
The Intergovernmental Panel on Climate Change (IPCC) issued an important new report about how dire the consequences of climate change are becoming , and how fast we need to move to avoid the worst. This week, the report came back, and it’s not pretty. °C (3.8°F) °C (2.7°F). °C (1.8°F) °C (2.7°F)
Harvard Business Review
MAY 24, 2016
Lafley, who at the time was CEO of the world’s largest advertiser, Procter & Gamble, introduced a marketing concept he called “the moment of truth” for building brand loyalty. Customers can also sign up for SMS notifications and find FAQs without needing to leave the branded experience. In 2005 A.G.
Harvard Business Review
SEPTEMBER 11, 2017
Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. For support, add metrics like issue categorization and response/resolution time to your reporting.
Harvard Business Review
MARCH 23, 2016
In our first coaching session, Tara told me her workload had swelled to massive proportions when the company shifted its market strategy and technology. Tara needed to allocate her time between generating ideas, editing, developing relationships with freelancers, and supporting her direct reports. Here is a guide/FAQ that might help.”
Harvard Business Review
DECEMBER 6, 2013
Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team. We’re fighting against email inboxes and sticky notes. Ground Zero: From Chaos to Control.
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