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Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

MARCH 3, 2011

They created a unified theme under which the agency would operate, key objectives that aligned to the theme, and operational objectives for each department that would enhance the theme. The younger staff felt heard and respected , the mature staff felt proud to share their experience and learn new techniques and ideas.

Succession 125
Succession Management Leadership FAQ 125
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The Customer Support Hierarchy of Needs

Harvard Business Review

DECEMBER 6, 2013

If you view a company’s processes and maturity through the lens of Clayton’s ERG model, the insurance CMO’s decision becomes kind of obvious. One solution is creating a rich, updated knowledge base like Google’s FAQs that can help streamline support issues by helping customers help themselves.

Insurance 8
Insurance Maturity FAQ Media 8
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