Verizon, the iPhone, and the Power of Second Chances
Harvard Business Review
JANUARY 10, 2011
That's one of my favorite guideposts for sustainable business success, and Verizon is my latest poster child for this truth of business strategy (and life). The game isn't over, and adding Verizon's other innovations might even change the game. If you can't do it right the first time, then do it better the second time. They fumble.
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