The Rise of the Chief Customer Officer
Harvard Business Review
APRIL 18, 2011
In our recent report, The Rise Of The Chief Customer Officer, we found that: Titles can vary. A third of the CCOs previously held Division President or GM roles, and almost as many worked in a marketing and/or sales position. Paul Hagen is a Principal Analyst at Forrester Research where he serves customer experience professionals.
14 
Let's personalize your content