Harvard Business Review

APRIL 6, 2018

It happens all the time: A group of managers get together at a resort for two days to hammer out a “strategic plan.” You can envision the high-level actions that might follow such as: Design a training program for all staff in made-to-order food handling procedures. Busá Photography/Getty Images.

Strategic Planning 12

Strategic Planning Planning Objective Seminar 12

Harvard Business Review

JUNE 10, 2011

An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. The company put 10% of its service center employees through a very practical, low-cost " green belt " training program. Which camp is right?

Six Sigma 15

Six Sigma Bottom-up Cost Project 15

Harvard Business Review

MARCH 21, 2011

But because we failed to hammer out exactly how we would operate (including our respective roles and responsibilities), infighting distracted from operating, cash became a concern, and the business slowly, then quickly, imploded. My husband and I lost a painful lot of money. It was devastating. Lesson 1: Set clear boundaries.

Due Diligence 14

Due Diligence Magazine SWOT Christensen 14

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. There were few role models and little time for training. How many times have you heard "I'm a finance person" or "I'm a marketer"?)

Process 15

Process Champy Competitive Advantage Hammer 15