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How to Use Uncertainty and Surprise for Breakthroughs

LDRLB

Big visions, carefully crafted strategies, and detailed plans are signs of great leadership. Could we be ignoring the most fundamental tool that anyone can use to create disruptive innovation and change? Surprise is the enemy. Here’s the fundamental problem.

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The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

The HBS team has been using Time-Driven Activity-Based Costing (TDABC), an approach initially proposed by one of us (Bob Kaplan) and Michael Porter, to help providers pursue the value-based delivery of care. One of the team’s central findings is that TDABC cannot be delegated to the finance function.

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