N2Growth Blog

JANUARY 20, 2011

In fact, gossip seriously undermines each one of the aforementioned success metrics by propagating inaccurate information. Let me cut right to the chase – real leaders don’t participate in gossip, and likewise they don’t tolerate gossip from others. When you take part in gossip you do none of these things.

Blog 419

Blog Reputation Participative Brand 419

N2Growth Blog

APRIL 14, 2010

Are there certain tools one can utilize? Tools are available that generate meaningful and relevant information which can greatly augment the present interviewing processes. Above all, don’t be seduced by qualities that while they may be attractive on the surface, won’t ever make-up for a lack of character and integrity.

Blog 326

Blog Survey Talent Management Brand 326

N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

Blog 304

Blog CRM Management Brand 304

N2Growth Blog

JANUARY 11, 2024

This calls for an individual with exceptional leadership qualities and cross-functional experience. The cornerstone attributes in a prospective CRO are leadership, strategic thinking, pragmatism, adaptability, integrity, and an entrepreneurial spirit. A successful CRO will have an impressive track record demonstrating these qualities.

Long-term 235

Long-term Due Diligence Quality Leadership Styles 235

HR Digest

NOVEMBER 9, 2021

I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible. Companies can work intentionally towards developing more allies and enabling existing allies with tools and resources to be the best version of themselves.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible. Companies can work intentionally towards developing more allies and enabling existing allies with tools and resources to be the best version of themselves.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Strategy Driven

MARCH 21, 2011

Michael Hammer and Lisa Hershman provide the tools for focusing on work that creates real value for customers, including: How to get people to move from ‘worm’s-eye view’ of thier jobs to a ‘bird’s-eye view’ – to understand what the company really does and the role they have in achieving results.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JULY 11, 2017

Doing digital M&A right means upending the way most companies approach financing, due diligence, and merger integration. Let’s start with financing the deal. Meanwhile, because digital targets tend to be expensive, acquirers are limited in their ability to use stock to finance a deal. Sponsored by DXC Technology.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

Harvard Business Review

AUGUST 24, 2015

.” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. If Amazon’s culture of metrics truly cares about caring, in other words, it will measure it. A Culture of Metrics 2.0 —asking for and insisting upon better data and metrics. becomes essential.

Metrics 8

Metrics Management KPI Follow-up 8

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Organization 13

Organization Tactics Call Center Metrics 13

Harvard Business Review

SEPTEMBER 11, 2017

Stay focused on using customer support as a learning tool to make your product better, and listen carefully–especially to your most vocal, demanding customers. Don’t obsess over metrics like inquiry volume or time to close tickets. Establish models, not just metrics. What not to do. Your goal is success. What to do.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

JULY 29, 2014

Put the most strategic pieces into the hands of up-and-comers passing through the leadership-development revolving door? Finance Human resources' Break up a strategic function in response to underperformance in the wake of severe market disruptions? CHROs are standing at essentially the same crossroads that CFOs were in the 1980’s.

CFO 11

CFO Charan Intangible Assets Human Resources 11

Harvard Business Review

OCTOBER 10, 2013

The resource demands often are considerable, and with multitudes of external vendors now able to provide core data, models, and tools, top-management experience is needed to work through “build-versus-buy” tradeoff s. The possibility of failure is high when companies don’t commit senior leadership. Securing analytics expertise.

Chief Financial Officer 8

Chief Financial Officer Information Technology Metrics CFO 8

Harvard Business Review

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. What were the critical events, and what lessons did they learn?

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

DECEMBER 13, 2012

Leadership recognized that business units and functions had effectively been allowed to ignore the rest of the enterprise. Today's digital collaboration tools and apps are terrific and terrifically powerful but I'm both surprised and disappointed by how lazily they're deployed. Today's tools are so much better.

Incentives 8

Incentives Tools Benchmarking Innovation 8

Harvard Business Review

MARCH 6, 2013

We found that we shared a passion for finance, the stock market, innovation, and marketing (and, candidly, politics). As the CMO, I can say that a big part of trusting Gene (CFO) was that he not only demonstrated a passion for marketing, but a genuine interest in helping our department with his finance expertise.

CFO 8

CFO Advertising Finance Marketing 8

Harvard Business Review

DECEMBER 21, 2011

Finance puts the systems in place to track the money coming in. Creating tools and programs that add value throughout the sales process: For example, a web site makes the purchasing process efficient, or tools provide salespeople insights about a customer's business. Your R&D group develops a unique new product.

Company 14

Company Market Penetration Long-term Short-term 14

HR Digest

JANUARY 19, 2023

Robinson recently received its World Finance Sustainability Awards 2022. We have done this based on international standards, and we use those tools and benchmarking to help shippers identify ways to reduce their emissions. A critical component of the DEI strategy is our commitment to measurement and metrics. The HR Digest: C.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

N2Growth Blog

OCTOBER 6, 2010

I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Never confuse power with leadership. It was full of trite cliches and worn out leadership rhetoric. Where Jim fell short in my opinion was that if you’ve heard Jim before, there wasn’t a lot of new information.

Blog 360

Blog Brand Media Influence 360

Harvard Business Review

OCTOBER 3, 2018

In the following months, the CMO began to look for opportunities where her team could proactively step “into the gap” — to take a leadership role on an opportunity that none of the other functions picked up. The goal was to get feedback and strengthen the thinking to maximize the potential impact on growth.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

JULY 24, 2012

A better, value-based approach is to initiate a quarterly review process that looks more like the following: First quarter: review all performance metrics with the customer and continue doing so every three months. You can highlight your customer's thought leadership, and benefit from it, by creating a customer council.

Reference 12

Reference CIO PR Learning-by-Doing 12

Strategy Driven

JANUARY 29, 2016

Support : Enlist support from other functional areas within the organization, such as marketing, HR, finance and operations, as well as the external support from partners and customers. Sustain : Make the change “stick” through leadership, sales team training, communications, management tools, hiring, new hire onboarding and beyond.

Metrics 50

Metrics Marketing Strategy Case Study 50

Harvard Business Review

AUGUST 5, 2014

Digitally enabled tools and processes have altered what and how a business sells, flipped the tables on the typical customer relationship, introduced a glut of new channels and competitors, and made it harder for organizations to break through the “noise.”. “I Digital disruption has driven much of this shift.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JUNE 17, 2015

And they are continuing to refine the process and remove bottlenecks, as they seek to improve new metrics for speed. “We’ve moved from ad hoc day-to-day product planning to the deployment of a long-term disciplined approach supported by purposeful metrics.” Then he meets with the leadership team.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

SEPTEMBER 16, 2014

Or you could participate in projects financed in part by conventional investors and in part by non-profits. Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good. Corporate social responsibility Leadership Social enterprise'

Insurance 8

Insurance Bond Hedge Bottom-up 8

Harvard Business Review

DECEMBER 20, 2018

CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. The EVP of sales liked the easy-access dashboard to report on metrics and the forecast. Broadcast this message loud and clear from the CEO and sales leadership.

CRM 12

CRM Project Succession CIO 12

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. Certainly, this increase will clearly benefit your external metrics like customer satisfaction scores. And even if you’re successful at overcoming those obstacles, it’s very hard to keep up the momentum.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JUNE 26, 2018

To start, innovation must be recognized as a permanent function of a successful company, just like other business functions such as accounting, operations, sales, and finance. Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures.

Incubator 8

Incubator Innovation Strategic Planning Human Resources 8

Harvard Business Review

NOVEMBER 7, 2018

Recently the Chief HR Officer for a healthcare firm asked us to identify the best new framework for leadership that she could use to train and develop a cadre of high potentials. Explicit in our HR officer’s question was her assumption that the newest thinking on leadership development must contain something essential.

Leadership 14

Leadership Insurance Learning-by-Doing Emotional Intelligence 14

Harvard Business Review

JANUARY 26, 2012

The recent boom in auto-analytics, or "self-tracking," or "self quantification" has been playing out mostly as a consumer trend — as something we do during our leisure time to become more deliberate about personal fitness, finances, or diet. See here for an excellent list of 500 auto-analytic tools.)

Organization 12

Organization Self-aware Taylorism Taylor 12