N2Growth Blog

OCTOBER 18, 2010

If you incorporate the following metrics into your decisioning framework you will minimize the chances of making a bad decision: Perform a Situation Analysis : What is motivating the need for a decision? Thanks for stopping by Steve… Rob Mike- Systems thinking can be of high value to leaders. I'll be sure and check it out.

Blog 416

Blog Analysis CEO Brand 416

N2Growth Blog

MARCH 23, 2010

Most companies can claim an element of success in some aspect of CRM proficiency such as sales force automation, database marketing, development of a knowledgebase, etc., Or if they do-more times than not, it’s impersonal and relies on a rating system-not the feedback itself.

Blog 304

Blog CRM Management Brand 304

HR Digest

NOVEMBER 9, 2023

As 2023 draws to a close and companies begin to settle on the wages and hikes for the next year, the question of how to create an equitable compensation system might flash in everyone’s mind—if briefly. Building a conscious pay system requires conscious policies and practices that support such an initiative.

System 52

System How To Benchmarking Diversity 52

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. Worse still, Bob’s behavior and the accolades he receives simply reinforce the notion that everyone should work around the system. Most companies get metrics all wrong.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! "False" beliefs, a lack of sincerity, or any belief system that is not genuine can be harmful.

Blog 416

Blog Succession Influence Brand 416

Harvard Business Review

NOVEMBER 27, 2015

The analysis, which focuses on global companies, looked at CEOs’ approval ratings among staff; the ratio of women to men on the board; frequency of complaints; the companies’ performance on social networks; and the impact of controversy such as ethical lapses, scandals, and fines — among other metrics. Cisco Systems.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Don’t obsess over metrics like inquiry volume or time to close tickets. What to do.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

AUGUST 3, 2012

These days, it's not hard to find people who question the role that financial markets play in our economy , who argue that shareholder value is a flawed metric of corporate success , who say that linking pay to financial markets is a big mistake. An overleveraged housing market? It's brilliant.

Books 15

Books Short-term Long-term Finance 15

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

OCTOBER 25, 2018

” In today’s tightening labor market, HR leaders must work relentlessly to develop and recruit people who advance digital transformation across their organizations. HR leaders can start by upskilling their teams in areas that impact two critical business outcomes: building bench strength and tying HR metrics to financial success.

Skills 10

Skills Survey Technology Strategic Planning 10

Harvard Business Review

DECEMBER 8, 2017

But business does not escape the ramifications of the scale of the human enterprise, which brings incredible stress on the natural systems that feed (figuratively and literally) our human economy. You can see vast wind farms along ridgelines, of course, but I use one shorthand metric to gauge progress: how covered are the rooftops?

Energy 8

Energy Finance Metrics Definition 8

N2Growth Blog

NOVEMBER 23, 2010

Frankly, I'm all for letting the system be overrun by those who deserve to be there. While my list had more "diversity" it was a larger list based upon specific metrics as the standard for qualification – diversity was not one of these metrics. Race or gender have nothing to do with blogging ability.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

DECEMBER 21, 2011

Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. A sales model that pays salespeople almost entirely on commission and gives them exclusive "ownership" of customers often works for a while for products in unsaturated markets. Manufacturing produces it.

Company 13

Company Market Penetration Long-term Short-term 13

Harvard Business Review

JULY 29, 2014

Break up a strategic function in response to underperformance in the wake of severe market disruptions? What would the capital markets look like today if a similar tack had been taken when the CFO role was ripe for transformation? Finance Human resources' Let’s think about the realm that the CFO led. That needs to change.

CFO 9

CFO Charan Intangible Assets Human Resources 9

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Organization 9

Organization Tactics Call Center Metrics 9

Harvard Business Review

JULY 11, 2013

Enron owned the largest natural gas pipeline system in the U.S., Were the rating agencies aware of Enron''s oft-maligned financing structures? In essence, these financing structures were a "fail safe" designed to ensure that Enron''s balance sheet remained investment grade. Ethics Failure Finance'

Price 8

Price Credit Rating Finance Chief Financial Officer 8

Harvard Business Review

DECEMBER 15, 2015

When formulating a strategy, markets and segments are important categories to consider. But a market never buys anything. And, since they were spread out across a geographically diverse area, they represented a large enough market to support renewed profitable growth. Only customers buy. It did this in a few ways.

Strategy 8

Strategy Team Discount ROIC 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Five years ago, "shadow IT" efforts were the dirty little secret of organizations. It's not as if IT departments aren't busy.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JULY 30, 2014

In HR (or finance or IT), 20% of the professionals are exceptional, adding value that helps organizations move forward, 20% of HR folks are locked into a fixed mindset and lack either competence or commitment to deliver real value, and 60% are in the middle. This is both unfair and simplistic. It ignores what I call the 20-60-20 rule.

Charan 8

Charan Human Resources Leadership Pipeline Decentralization 8

Harvard Business Review

JUNE 1, 2016

Increasing the social media marketing budget is not digital transformation. These beliefs about value and how to create it drive the strategies that leaders deploy, the people they hire (and their competencies), and most importantly, the measurement systems that they use to gauge performance and guide decision-making.

Business Model 8

Business Model Industry Metrics Budgeting 8

Harvard Business Review

JUNE 8, 2017

Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

OCTOBER 18, 2011

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. Climate change, natural resource shortages, the growing gap between haves and have nots, and the fragility of financial systems are but a few of the critical problems it has spawned, and these are conspiring to become a perfect storm. What Can CEOs Do?

CEO 11

CEO Incubator Supply Chain Entrepreneur 11

Harvard Business Review

NOVEMBER 15, 2013

In the mid-Atlantic region of the United States, an effort is under way to get insurers, providers, employers, and unions to cooperate in creating a system that can reduce total health care costs and premiums while achieving better outcomes. Dominant providers leverage their market position to raise prices independently of cost or quality.

Health Care 8

Health Care Cooper Insurance Cost 8

Harvard Business Review

OCTOBER 6, 2011

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. By competing on products, we respond to the market. By competing on serving customers, we can understand, anticipate, stimulate, and influence market demands.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

JUNE 14, 2016

Last year, networking giant Cisco Systems worked with one of its contract manufacturers in Malaysia to deploy 1,500 energy and temperature sensors on its manufacturing equipment. Use advanced financing mechanisms to expand energy project options. Optimizing energy and slashing carbon can drive overall operational improvements.

Energy 8

Energy Company Supply Chain Operations 8

Harvard Business Review

APRIL 1, 2016

When business leaders talk about going digital, many are uncertain about what that means beyond buying the latest IT system. Right behind it are media, finance, and professional services, all of which have far more sophisticated digital capabilities than the rest of the economy.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

MAY 5, 2016

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

FEBRUARY 12, 2015

’” Or, consider a company I worked with that focused its marketing and sales efforts on market share. Each week it took a careful look at the effectiveness of last week’s efforts, comparing last week’s market share with the previous week’s. Note the impact: Gains in market share are hard to come by.

Uncertainty 8

Uncertainty Information Technology Quality Analysis 8

Harvard Business Review

JANUARY 18, 2011

The velocity of the effort — nearly twelve thousand dollars was raised in less than twenty four hours — was amazing and made me realize that the old model of a few people controlling information and distribution is giving way to a new, highly distributed, individually empowering system that leverages social media. Credibility.

Influence 15

Influence Participative Media System 15

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 13

Franchising CEO Business Model Strategy 13

Harvard Business Review

NOVEMBER 29, 2017

innovation system. Consumer Products and Banking and Finance are two other major concentration industries. But given the disadvantage immigrants and ethnic minorities still face in the labor market, we expect ethnic and immigrant leaders to be high performers. jennifer maravillas for hbr. Where do they work?

Execution 8

Execution Training Education Short-term 8

Harvard Business Review

NOVEMBER 23, 2016

Yet, a variety of financial and operational problems impeded success and we lacked a clear strategic path toward building the kind of coordinated care delivery system healthcare desperately needs. Within a few years, we had dramatically turned around the organization’s finances, performance measures, and market share.

Health Care 8

Health Care How To Operations Quality 8

Harvard Business Review

SEPTEMBER 26, 2013

The models he reportedly has in mind are Google and Facebook, whose founders have used special shares with extra voting rights to maintain tight control even as the companies have waded into public markets. The question is whether that’s really the only metric we should be paying attention to. Boards China Finance'

Class 8

Class Price Finance Short-term 8

Harvard Business Review

SEPTEMBER 13, 2011

By the same token, when these same companies talk about the "quality of their current research pipeline," they have no way of knowing what will actually make it to market since over 95% of drug projects fail. In other words, metrics are starting points for dialogue rather than conclusions.

Short-term 13

Short-term Pharmaceuticals Long-term Maturity 13

Harvard Business Review

MARCH 26, 2013

The commission ratios vary from development to marketing to finance, administration, sales and customer support, and in the various areas are based on the metrics the individuals are most able to directly control. For a junior programmer who might make a market-rate salary of $60,000, we'd offer perhaps $48,000 plus commission.

Motivation 8

Motivation Planning Company Metrics 8

Harvard Business Review

SEPTEMBER 16, 2014

Or you could participate in projects financed in part by conventional investors and in part by non-profits. Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good. Noble: Economies and business operate in very complex systems.

Insurance 8

Insurance Bond Hedge Bottom-up 8