N2Growth Blog

NOVEMBER 29, 2010

They must be relevant, meaningful, in alignment with cultural values, and tied to the right set of metrics. Regardless of whether your firm embraces a meritocracy, a tenure based system, a highly sophisticated compensatory system, or some form of a benevolent dictatorship, bonuses are always an issue.

Blog 382

Blog Metrics Brand CEO 382

HR Digest

APRIL 9, 2024

We track progress through standardized metrics and measurement. This includes the formation of the EY Global Social Equity Task Force (GSET) which prioritizes cohesive global actions to address societally-rooted systemic inequities, including racism. EY is known for its focus on innovation.

Diversity 52

Diversity Career Globalization Learning-by-Doing 52

RapidStart Leadership

NOVEMBER 14, 2017

As a friend of mine in the finance industry pointed out, successful teamwork under these conditions is all about finding creative ways to shrink the distance between you and the team. Having clear metrics of performance visible for all to see can take some of the guess work out of what is really going on. Build a break room.

Team 156

Team Power Bond Conference 156

HR Digest

MAY 6, 2024

An HRIS (Human Resources Information System) is a software solution that helps organizations manage and automate core HR processes like payroll, time tracking, and employee benefits administration. There are many central features that make up these human resource information systems. What is an HRIS?

Human Resources 52

Human Resources System Information Resources 52

N2Growth Blog

OCTOBER 18, 2010

If you incorporate the following metrics into your decisioning framework you will minimize the chances of making a bad decision: Perform a Situation Analysis : What is motivating the need for a decision? Thanks for stopping by Steve… Rob Mike- Systems thinking can be of high value to leaders. I'll be sure and check it out.

Blog 416

Blog Analysis CEO Brand 416

N2Growth Blog

DECEMBER 13, 2010

They will not compromise their value system and personal ethics for temporary gain. I think many in leadership get to choose the metric they use to measure, and they seem to always choose the one that makes them look good. That said, your observation about the need to measure the "right" metrics is an astute one.

Blog 366

Blog Leadership Benchmarking Tactics 366

N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

Blog 304

Blog CRM Management Brand 304

HR Digest

NOVEMBER 9, 2023

As 2023 draws to a close and companies begin to settle on the wages and hikes for the next year, the question of how to create an equitable compensation system might flash in everyone’s mind—if briefly. Building a conscious pay system requires conscious policies and practices that support such an initiative.

System 52

System How To Benchmarking Diversity 52

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. Worse still, Bob’s behavior and the accolades he receives simply reinforce the notion that everyone should work around the system. Most companies get metrics all wrong.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

NOVEMBER 16, 2016

Karen’s communication, and others like it, represent a success for us: We had built a system to assure that we encouraged criticism – in essence inviting patients to speak their minds – so that we could learn and improve.

System 8

System Quality Long-term Short-term 8

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! "False" beliefs, a lack of sincerity, or any belief system that is not genuine can be harmful.

Blog 416

Blog Succession Influence Brand 416

Harvard Business Review

NOVEMBER 27, 2015

The analysis, which focuses on global companies, looked at CEOs’ approval ratings among staff; the ratio of women to men on the board; frequency of complaints; the companies’ performance on social networks; and the impact of controversy such as ethical lapses, scandals, and fines — among other metrics. Cisco Systems.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

OCTOBER 17, 2018

Despite this lack of focused attention toward development of leadership capabilities in trainees, evidence suggests that leadership quality affects patients, healthcare system outcomes, and finances alike. A second, separate set of necessary skills deals with systems literacy.

Training 12

Training Leadership Health Care Education 12

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Organization 12

Organization Tactics Call Center Metrics 12

Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. For support, add metrics like issue categorization and response/resolution time to your reporting. Establish models, not just metrics.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

N2Growth Blog

NOVEMBER 23, 2010

Frankly, I'm all for letting the system be overrun by those who deserve to be there. While my list had more "diversity" it was a larger list based upon specific metrics as the standard for qualification – diversity was not one of these metrics. Race or gender have nothing to do with blogging ability.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

OCTOBER 10, 2012

Along with a number of my colleagues in finance, I take a "functional approach" to understanding the financial system. By those metrics, some non-bank payment systems — prepaid debit cards and money orders — may actually be better for certain consumers than bank products. But is it really all about the banks?

Survey 15

Survey Banking Finance Bond 15

Harvard Business Review

AUGUST 3, 2012

These days, it's not hard to find people who question the role that financial markets play in our economy , who argue that shareholder value is a flawed metric of corporate success , who say that linking pay to financial markets is a big mistake. In 1997, though, such arguments were pretty close to unheard of. An overleveraged housing market?

Books 16

Books Short-term Long-term Finance 16

Harvard Business Review

OCTOBER 25, 2018

HR leaders can start by upskilling their teams in areas that impact two critical business outcomes: building bench strength and tying HR metrics to financial success. As such, HR can course-correct when necessary by revising or shifting its priorities among hiring, development, and performance-management systems.

Skills 13

Skills Survey Technology Strategic Planning 13

Harvard Business Review

DECEMBER 8, 2017

But business does not escape the ramifications of the scale of the human enterprise, which brings incredible stress on the natural systems that feed (figuratively and literally) our human economy. You can see vast wind farms along ridgelines, of course, but I use one shorthand metric to gauge progress: how covered are the rooftops?

Energy 8

Energy Finance Metrics Definition 8

Harvard Business Review

JULY 29, 2014

As growth became a competitive imperative, business leaders began seeing the firm as a system of investment rather than a system of production. Finance Human resources' How did this happen and what can be gleaned from it to inform the transformation of the CHRO? Let’s think about the realm that the CFO led. That needs to change.

CFO 11

CFO Charan Intangible Assets Human Resources 11

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. Joe Knight is widely considered as one of the world’s most influential finance and business literacy leaders. First, share the numbers.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. Typically they end up as an app or a custom feature in an Enterprise Resource Planning (ERP) system. According to a recent PwC webcast , most bots are transitional and will be phased out as ERP systems simplify further.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

JULY 11, 2013

Enron owned the largest natural gas pipeline system in the U.S., Were the rating agencies aware of Enron''s oft-maligned financing structures? In essence, these financing structures were a "fail safe" designed to ensure that Enron''s balance sheet remained investment grade. Ethics Failure Finance'

Price 8

Price Credit Rating Finance Chief Financial Officer 8

Harvard Business Review

JUNE 8, 2017

Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Five years ago, "shadow IT" efforts were the dirty little secret of organizations. It's not as if IT departments aren't busy. IT as Process Creator.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

SEPTEMBER 29, 2014

Indeed, achieving their goals required significant behavior change from multiple players who didn’t necessarily see themselves as part of the same systems even though they served largely the same families and neighborhoods. Standard performance metrics for these big audacious outcomes do not exist. This is not an easy task.

Metrics 9

Metrics Banking Learning-by-Doing Education 9

Harvard Business Review

JULY 30, 2014

In HR (or finance or IT), 20% of the professionals are exceptional, adding value that helps organizations move forward, 20% of HR folks are locked into a fixed mindset and lack either competence or commitment to deliver real value, and 60% are in the middle. This is both unfair and simplistic. It ignores what I call the 20-60-20 rule.

Charan 10

Charan Human Resources Leadership Pipeline Decentralization 10

Harvard Business Review

OCTOBER 10, 2012

Along with a number of my colleagues in finance, I take a "functional approach" to understanding the financial system. By those metrics, some non-bank payment systems — prepaid debit cards and money orders — may actually be better for certain consumers than bank products. But is it really all about the banks?

Survey 8

Survey Banking Finance Bond 8

Harvard Business Review

JUNE 14, 2016

Last year, networking giant Cisco Systems worked with one of its contract manufacturers in Malaysia to deploy 1,500 energy and temperature sensors on its manufacturing equipment. Use advanced financing mechanisms to expand energy project options. Optimizing energy and slashing carbon can drive overall operational improvements.

Energy 8

Energy Company Supply Chain Operations 8

Harvard Business Review

DECEMBER 21, 2011

Finance puts the systems in place to track the money coming in. Capturing account information using a CRM or other system: That way, people throughout the company, not just one salesperson, can learn the needs and history of each customer. Your R&D group develops a unique new product. Manufacturing produces it.

Company 14

Company Market Penetration Long-term Short-term 14

Harvard Business Review

APRIL 1, 2016

When business leaders talk about going digital, many are uncertain about what that means beyond buying the latest IT system. Right behind it are media, finance, and professional services, all of which have far more sophisticated digital capabilities than the rest of the economy.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

OCTOBER 6, 2011

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. With our cotton farmers in Xinjiang, we changed many of the unfair trade practices and now aim for more than just fair trade by promoting higher cotton yields and quality through assistance in cotton research, farming techniques, and access to micro-finance.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

APRIL 18, 2012

He's also convinced that businesses' ability to shove costs onto society ( externalities ) is rapidly declining, that environmental, social, and corporate governance ( ESG ) metrics are here to stay, and that Canada's highly concentrated banking system is safer and better-regulated than ours. Got all that? In the U.S.,

Metrics 13

Metrics Open-book Long-term Comparison 13

Harvard Business Review

NOVEMBER 15, 2013

In the mid-Atlantic region of the United States, an effort is under way to get insurers, providers, employers, and unions to cooperate in creating a system that can reduce total health care costs and premiums while achieving better outcomes. With that in mind, they must seek four changes. Establish Common Goals. Build Trust Among the Actors.

Health Care 8

Health Care Cooper Insurance Cost 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. SCF’s focus on relationships is mirrored in its approach to finance.

Health Care 8

Health Care Cost Kaplan Porter 8