N2Growth Blog

APRIL 25, 2010

These companies have placed themselves far behind the technology curve because tenured managers hire employees with obsolete skill sets and together they create mediocre solutions. I want metrics that mirror experience. Walking into these organizations is often like traveling back in time 20 years. Tenure is too qualitative.

Loyalty 419

Loyalty Blog Brand Follow-up 419

N2Growth Blog

OCTOBER 28, 2010

In today’s post I’ll take a look at timing as key success metric… As the verse from the old Kenny Rogers song goes “you have to know when to hold em and know when to fold em.&# Not too surprisingly, people who possess a poor sense of timing usually don’t even understand timing is an issue. I Think Not.

Blog 418

Blog Leadership Self-aware Crisis 418

N2Growth Blog

APRIL 14, 2010

Significance Your Story Matters Service Above Self Capital vs. Influence Dealing with Tough Times The Lost Art of Brevity The Leadership Vacuum Shut-up & Listen Stop Selling and Add Value Social Media Influence The Influence Factor Ideas Dont Equal Innovation Indispensable? I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.

Blog 326

Blog Survey Talent Management Brand 326

N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset. I Think Not.

Blog 304

Blog CRM Management Brand 304

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

N2Growth Blog

OCTOBER 18, 2010

If you incorporate the following metrics into your decisioning framework you will minimize the chances of making a bad decision: Perform a Situation Analysis : What is motivating the need for a decision? What would happen if no decision is made? I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.

Blog 416

Blog Analysis CEO Brand 416

Harvard Business Review

JULY 17, 2014

Rajamannar involved finance early. To spearhead analytic efforts, he assigned a finance person – who was already embedded in marketing – to create an ROI evaluation framework and integrated her deeper into the marketing function. MasterCard had always been a data-driven organization. Inside Intel. The result has been transformational.

Finance 10

Finance Marketing P&L ROI 10

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Best Neil Ron Inspiring post! Success is temporal. Significance is eternal. I Think Not.

Blog 416

Blog Succession Influence Brand 416

N2Growth Blog

AUGUST 12, 2010

Significance Your Story Matters Service Above Self Capital vs. Influence Dealing with Tough Times The Lost Art of Brevity The Leadership Vacuum Shut-up & Listen Stop Selling and Add Value Social Media Influence The Influence Factor Ideas Dont Equal Innovation Indispensable? link] mikemyatt Thanks for your comment and kind words John.

Consensus 388

Consensus Team Building Blog Team 388

Harvard Business Review

NOVEMBER 27, 2015

These qualities are increasingly important as social media feeds popular demand for transparency and authentic interaction. An index based on an analysis of the internal culture, CEO performance, ethics, and social media presence of 160 companies on major financial indexes. Technology. Technology. Technology.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

SEPTEMBER 16, 2014

My recent Harvard Business School Working Paper on small business credit explores new technology-driven entrants in the world of small business lending. Personal credit scores like FICO consider a combination of metrics such as payment history, current level of indebtedness, and types of credit used by potential small business borrowers.

Credit Scoring 8

Credit Scoring Banking Dunning Metrics 8

N2Growth Blog

NOVEMBER 23, 2010

Unless you live on an isolated mountain top, without access to other people or the media at large, it would be difficult to get through the day without being impacted by issues of ethnicity, race, gender, age, sexual preference, religion, physical appearance, mental and physical challenges, etc. Personally, I am not affronted.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

SEPTEMBER 16, 2014

My recent Harvard Business School Working Paper on small business credit explores new technology-driven entrants in the world of small business lending. Personal credit scores like FICO consider a combination of metrics such as payment history, current level of indebtedness, and types of credit used by potential small business borrowers.

Credit Scoring 8

Credit Scoring Banking Dunning Metrics 8

Harvard Business Review

JULY 11, 2017

Doing digital M&A right means upending the way most companies approach financing, due diligence, and merger integration. Let’s start with financing the deal. Sponsored by DXC Technology. Meanwhile, because digital targets tend to be expensive, acquirers are limited in their ability to use stock to finance a deal.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

N2Growth Blog

OCTOBER 6, 2010

I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Next was Charlene Li who spoke about two of my favorite topics – social media and leadership. She made a compelling case for leaders to adopt social media and gave numerous illustrations as to the many benefits for doing so.

Blog 360

Blog Brand Media Influence 360

Harvard Business Review

APRIL 1, 2016

Over the past two decades, the leading sectors’ performance on various digital labor metrics — such as the share of tasks involving digital tools and the number of new digital occupations — rose eightfold, while the rest of the economy barely ran in place.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&# I Think Not.

Blog 366

Blog Politics Mission Statement Brand 366

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Lines of business are now getting their own official technology budgets for non-standard software products. IT as Process Creator.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 3, 2018

In a follow up HBR article , we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks and distilled seven key insights from those discussions. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

Report 8

Report GAAP Company Proposal 8

Harvard Business Review

JUNE 1, 2016

Increasing the social media marketing budget is not digital transformation. ” Immelt notes that success requires GE’s willingness to change on many levels—from recruiting, to customer management, to technology. Consider your guiding principles, time and capital allocation patterns, and the key metrics that you track.

Business Model 8

Business Model Industry Metrics Budgeting 8

Harvard Business Review

JULY 14, 2014

While we are surrounded by a wave of new disruptive technologies and apps, HR still hasn’t improved how it evaluates the prospective workforce. A recent study in the UK, for instance, shows that 3 out of 4 judges, 2 out of 3 doctors, 3 out of 4 finance directors, and 1 out of 2 chief executives come from fairly well-off families.

Diversity 8

Diversity Reputation Talent Management Human Resources 8

Harvard Business Review

OCTOBER 10, 2013

Adding a chief marketing officer (CMO) became crucial as new channels and media raised the complexity of brand building, while Chief strategy officers (CSOs) joined top teams to help grapple with complex and fast-changing global markets. Information & technology Leadership'

Chief Financial Officer 8

Chief Financial Officer Information Technology Metrics CFO 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 26, 2015

It requires a new set of tools: a more open and flexible mind-set, significant process changes, as well as new technology and infrastructure. Big financial services companies are challenged when it comes to connecting with younger consumers, particularly about personal finance. That’s an enormous mistake. She got the location.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

JULY 24, 2012

A better, value-based approach is to initiate a quarterly review process that looks more like the following: First quarter: review all performance metrics with the customer and continue doing so every three months. Make sure they're being met. If any are not, correct the problems swiftly.

Reference 12

Reference CIO PR Learning-by-Doing 12

N2Growth Blog

JANUARY 13, 2011

Deliverables, benchmarks, deadlines, and success metrics must be incorporated into the plan. Every task should be assigned and managed according to a plan and in the light of day. Measurable : Any new ideas being adopted must lead to measurable objectives. Timing : It must be detailed and deliverable on a schedule. I Think Not.

Blog 413

Blog Innovation Strategic Planning Brand 413

Harvard Business Review

DECEMBER 13, 2012

One winning finance group promoted an Excel macro that helped business units more easily calculate a key performance metric; an HR group from one division "stole" and repurposed the online 360 degree job review process from another. Formal competition led to numerous informal interactions.

Incentives 8

Incentives Tools Benchmarking Innovation 8

Harvard Business Review

AUGUST 17, 2017

Yet progress within organizations has been slow – there is still a lack of women and minorities in leadership positions, and certain industries like tech and finance are lacking diversity at all levels. And many diversity programs fail. I chose eleven CEOs: Art Peck (Gap Inc.,

Diversity 8

Diversity CEO Rogers Leadership Pipeline 8

Harvard Business Review

JUNE 17, 2015

This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. The clients don’t have to own or maintain the technology. The technologies and trends shaping tomorrow’s businesses.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

AUGUST 5, 2014

To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. The CMO also worked with the finance office and product managers to link pricing and benchmark data into the RFP process, which improved quality and response times.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Couldn’t you reach them this way?

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

SEPTEMBER 16, 2014

Or you could participate in projects financed in part by conventional investors and in part by non-profits. Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good.

Insurance 8

Insurance Bond Hedge Bottom-up 8

Harvard Business Review

SEPTEMBER 26, 2011

Here's how they did it, and how they're using social media tools to become more agile, to share knowledge, and to increase the speed of innovation. To be really useful, social media has to improve the daily work of employees. Social media literacy is fast becoming a necessary skill. Communications: Develop a communications plan.

Media 15

Media Productivity Products Company 15

Harvard Business Review

MARCH 26, 2015

The marketing and sales team of one major technology vendor, for instance, partnered with risk to assemble a range of financing packages to help its mid-market clients fund upgrades, manage invoice payments, and smooth cash flows. The finance team brought its scenario modeling tools to bear.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Miles Anthony Smith

NOVEMBER 7, 2019

Siege Media Siege Media provides an outstanding content marketing service by combining a data-driven approach with genuinely exceptional creativity. Siege Media stands out from the rest by innovating the way they create their content. A deep understanding of ABM in B2B is its super-power.

Marketing 105

Marketing Content Audience Brand 105

Harvard Business Review

OCTOBER 2, 2012

After some searching, TripAdvisor found a magical business model, representing social media and user-generated content at its best. In the hyper-competitive world of technology and consumer Internet, it is hard to find a company that is pound for pound as profitable as TripAdvisor. billion market capitalization as of this writing.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

JANUARY 26, 2012

The recent boom in auto-analytics, or "self-tracking," or "self quantification" has been playing out mostly as a consumer trend — as something we do during our leisure time to become more deliberate about personal fitness, finances, or diet. So why not extend analytical techniques and technologies to your own job performance? (On

Organization 12

Organization Self-aware Taylorism Taylor 12