Chart Your Course

DECEMBER 28, 2017

For years, we have heard employers say, I hire for attitude and train for aptitude. That means, companies will be looking at a variety of factors and more importantly, taking action, to optimize the return on investment of everything from advertising to training budgets. Shortage of data scientists encourages innovative solution.

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Harvard Business Review

APRIL 18, 2011

Over the past five years, we have followed the rise of customer experience efforts from small outposts to central players in executing company strategies, especially as firms have faced growing challenges in maintaining meaningful differentiation based on product innovation alone. Senior leaders are in a new position. Consider one example.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

SEPTEMBER 28, 2012

As a frequent traveler, you'd think my credit cards would be accustomed to booking planes, trains, and hotel rooms. Why Big Companies Can't Innovate (HBR.org). The European Data Protection Act (Forrester Blogs). TO CURSE, PLEASE PRESS "1". Automated Calls, Fraud and the Banks: A Mismatch Made in Hell (The Guardian).

Forrester 8

Forrester Banking Ryan Hotels 8