Artificial Persuasion: The Invisible Brand
Leading Blog
SEPTEMBER 2, 2019
A survey of 4500 people in 2017 by Forrester Research found that some 36 percent of adults say they actually prefer using digital customer service—including bots—over interacting with a human.”. Through psychotechnology these brands operate invisibly, but collectively they are reshaping the market and the role of marketing.”.
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