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Kodak and the Brutal Difficulty of Transformation

Harvard Business Review

This is the title of the first day of the 28-day training program in the back of The Little Black Book of Innovation. The challenge — what I call "The Innovator's Paradox" — is when you have the freedom to change, you don't feel the urgency. Start before you need to. Don't go it alone. This is hard stuff.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Phil Gilbert , general manager of IBM Design: “In design thinking, you need to listen to the people doing the job, while in continuous delivery you don’t need to talk to users; you just monitor what they do on the web.” To the engineers, the design thinking process seemed like a return to the Waterfall method.