Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

JULY 2, 2012

This is market-rigging on a grand scale," laments in the paper in this editorial. "It SOON WE'LL ALL BE HEALTH CARE WORKERS. The Health Care Jobs Fallacy (New England Journal of Medicine). Hiring more and more health care workers doesn't mean that health care quality is improving.

Banking 12

Banking Health Care Metrics Reputation 12

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Leading Change in Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

OCTOBER 17, 2011

At Starbucks, this shift is values can be seen in the health-care coverage and stock options we have long offered to part-time employees. The most innovative brands have dramatically changed the way they connect with customers by supplementing traditional marketing and advertising with social and digital media.

Health Care 16

Health Care Innovation Crisis Brainstorming 16

Harvard Business Review

MAY 5, 2016

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 6, 2011

We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people. Customers and suppliers: The ultimate goal of our business is not to sell products but to serve customers. By competing on products, we respond to the market.

Industry 11

Industry Strategy Supply Chain Long-term 11

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. and then devising metrics for monitoring progress over the short and long terms. Ideally, goals should be visible to everyone and should be translated into companywide, group, and individual targets that are tracked frequently.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

MARCH 8, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. First, what strategic goal would virtual care help achieve today?

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. How the Health Care World Will Change.

Health Care 9

Health Care Supply Chain Cost Quality 9

Harvard Business Review

JUNE 21, 2017

The Leading Edge of Health Care. Collective Impact is premised on the belief that progress in tackling complex, systematic issues can only be achieved when multiple organizations (companies, governments, NGOs, nonprofits, and so on) work toward a shared goal. Insight Center. Sponsored by Optum.

Metrics 8

Metrics Health Care Learning-by-Doing Education 8

Harvard Business Review

OCTOBER 22, 2015

In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. Establishing this committee signaled that implementing value-based health-care delivery was an institutional priority.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

AUGUST 1, 2018

Machine learning is increasingly being used to predict individuals’ attitudes, behaviors, and preferences across an array of applications — from personalized marketing to precision medicine. In data science, greater “discriminatory potential” is a primary goal.

Sample 10

Sample Project Self-aware Training 10

Harvard Business Review

MARCH 19, 2018

The last half-decade of research has demonstrated that loneliness threatens not only our physical health and well-being , but also our livelihood. Research shows that loneliness has the same effect as 15 cigarettes a day in terms of health care outcomes and health care costs. billion ($3.5 billion U.S.)

Report 15

Report Health Care Sample Metrics 15

Harvard Business Review

MARCH 29, 2016

What is excellent health care? So imagine their reaction when University of Utah Health Care (UUHC) started surveying patients and asking them how they define excellence. Since the launch of “five-star” care, UUHC has celebrated steady gains in quality metrics and a reduction in costs.

Review 8

Review Health Care Quality Cost 8

Harvard Business Review

NOVEMBER 9, 2016

While it’s understandable that stock and currency markets would react this way to the outcome of the election, I believe that it’s somewhat of an overreaction. However, the problem with this approach (what I call the doing approach) is that it competes on race-to-the-bottom metrics: low cost, high volume, and speedy delivery.

Cooper 14

Cooper Long-term Industry Health Care 14