Harvard Business Review

AUGUST 17, 2017

Many of them responded by including quality metrics in their compensation incentives. As any compensation consultant will tell you, comp plans can address only so many metrics. So for a compensation committee to justify a new metric, it needs to have a strong business case. .”

Execution 11

Execution Metrics Long-term Incentives 11

Harvard Business Review

MAY 17, 2017

Southwest’s innovation was to focus on low fares with one-class cabins, homogenous fleets, and point-to-point routes. ” Beyond the usual financial metrics, JetBlue also measures the strength of its culture and the quality of its experience. ” GE is also using very different metrics for its platform businesses.

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

SEPTEMBER 24, 2018

Projects that would have taken months of calls are finished in weeks, demonstrating the importance of co-location in innovation. But what are the goals of these corporate coworking spaces? This is unsurprising given their goal of smuggling the benefits of coworking inside. Now, do these spaces work in promoting innovation?

Company 10

Company ROI Metrics Engineering 10

Harvard Business Review

JULY 11, 2017

After repurposing many of the original structures and facades, the district is now evolving into a retail, restaurant, arts, and culture destination, a forum for local events, a flexible work space for businesses, and a residential area, all while evolving its manufacturing with 21 st century operations.

Real Estate 13

Real Estate Development Long-term Short-term 13

Harvard Business Review

MARCH 21, 2018

Yet, according to recent consumer research from Kantar Retail, 71% of consumers now claim that loyalty incentive-programs don’t make them loyal at all. CVS Pharmacy, the retail pharmacy of CVS Health, offers another example. Timing is everything.

Loyalty 14

Loyalty Marketing Apparel Maslow 14

Harvard Business Review

MAY 9, 2014

In e-commerce, advances in tracking and analytics have made it possible for retailers to understand what individual customers are doing before they make a purchase, and to gather and analyze hundreds and thousands of data points to identify trends. Take Alex and Ani, which designs and retails jewelry, and Belk, a department store chain.

Retail 12

Retail Chief Technology Officer Technology Merchandising 12

Harvard Business Review

OCTOBER 21, 2013

A large body of research shows that decision-makers selectively use data for self-enhancement or to confirm their beliefs or simply to pursue personal goals not necessarily congruent with organizational ones. Big is old – retailers and financial institutions have had big data for decades. Take large retailers.

Credit Scoring 11

Credit Scoring Diversity Retail Media 11

Harvard Business Review

AUGUST 7, 2018

It starts with a “vision” statement, moves on to “strategic themes” (six in all) and culminates in 28 “strategic goals.” Its other key stakeholders were distributors; customers-retail; customers-industrial/food service; consumers; and employees. It’s more like a dog chasing its tail.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MAY 23, 2012

In fact, the company has about 500 metrics that it tracks every day, the majority of them relating to the customer experience. One path to this third goal — call it Type 1 feedback — is closed-loop communication with customers. It tracks all those metrics. Did you know that an additional 0.1 Neither did I.

Merchandising 13

Merchandising Metrics Restructuring Library 13

Harvard Business Review

MARCH 22, 2017

Is it more imagination or innovation? Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

AUGUST 17, 2017

Diversity can boost innovation and employee engagement , and companies with greater gender and racial diversity financially outperform their peers. ” Indeed, research has shown that setting and following through on diversity goals is the most effective method for increasing underrepresentation of women and minorities.

Diversity 8

Diversity CEO Rogers Leadership Pipeline 8

Harvard Business Review

FEBRUARY 8, 2013

Some innovative and determined professionals working in world's largest and most complex corporations are choosing to stay put and use their corporate platforms to lead change. And if these social intrapreneurs are really good, they have a shot at changing the success metrics not only for their company but for their industry as a whole.

Real Estate 8

Real Estate Constraint Entrepreneur Restructuring 8

Harvard Business Review

DECEMBER 10, 2015

With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Take Silver Cross’s joint operating committee with RIC, which convenes on a quarterly basis to review Balanced Scorecard metrics on quality of care, patient experience, volume, and efficiency.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. and then devising metrics for monitoring progress over the short and long terms. Ideally, goals should be visible to everyone and should be translated into companywide, group, and individual targets that are tracked frequently.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

SEPTEMBER 22, 2011

By working with a few dedicated partners — some were called "value-added-resellers" and some were national retailers such as Best Buy — Apple was able to grow its sales exponentially. One of the most difficult tasks for corporate innovators is to learn how to unlearn the legacy business models they have perfected.

Learning-by-Doing 15

Learning-by-Doing Rogers Marketing Outsourcing 15

Harvard Business Review

JULY 11, 2017

The ultimate goal is to signal to the market that the digital acquisition is part of a series of moves that will help you adapt and win in the digitalization of your industry. Web scraping by Quad Analytix pulls assortment mix and price point data from multiple retail sites to help acquirers understand market dynamics. Insight Center.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

Harvard Business Review

DECEMBER 9, 2016

For virtual care to move from an innovation pilot to a standard service, five questions need to be answered by any provider: Which clinical services should be offered virtually, and why? Innovating for Value in Health Care. As we grow this program, we plan to evaluate its value in a number of innovative ways. Insight Center.

Health Care 8

Health Care Consultative Video Efficiency 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. But, why do we only define patient value by outcomes and cost?

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

MARCH 8, 2016

This has big implications for businesses, entrepreneurs, and innovators seeking growth beyond their home markets: there just isn’t a one-size-fits-all app or approach to building scale in the global digital economy. First, let’s review some of the challenges. Ideally, both levers should be deployed in combination.

Benchmarking 8

Benchmarking Policies Globalization Long-term 8

Harvard Business Review

SEPTEMBER 12, 2016

First impressions matter so much because they happen fast, and they are stubborn , says Whitney Johnson , the author of Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. If, for instance, colleagues say you are a great people manager, seek out metrics to support that idea. What the Experts Say.

How To 8

How To Bond Discount Case Study 8

Harvard Business Review

NOVEMBER 16, 2016

But comfortable reliance on this “precious” relationship has left us in a situation where the customers of many other sectors (such as retail) are often treated better from an experiential standpoint than medicine’s patients. Innovating for Value in Health Care. The goal must be a global patient engagement strategy.

System 8

System Quality Long-term Short-term 8

Harvard Business Review

APRIL 28, 2015

But we’d speculate that Fitbit could do just as well at coaching you through your personal health goals by logging the reading on the minute and storing 1/60th of the data. Bloomberg realized that the ease of information sharing made innovation in consumption a key form of differentiation in the industry.

Business Model 8

Business Model System Management Supply Chain 8

Harvard Business Review

MARCH 8, 2018

Retailers know they have to find the right blend of digital convenience and in-person service. Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

MARCH 31, 2016

But as anyone who has ever tried to lead innovation knows, the challenge goes beyond being ambidextrous enough to manage today’s business while creating tomorrow’s. Innovation & Entrepreneurship Book. To get to the future, you must build it day by day. Excerpted from. The Three-Box Solution. Vijay Govindarajan.

Innovation 8

Innovation Hedge Management Govindarajan 8

Strategy Driven

DECEMBER 15, 2010

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. What’s optimal for you – with your goals and values – could very well be suboptimal for the next person.

Resources 50

Resources Process Constraint Objective 50

Harvard Business Review

DECEMBER 20, 2010

In February, Wal-Mart said it would eliminate 20 million metric tons of GHG emissions from its supply chain. GM announced that 62 of its plants now send zero waste to landfill , and UK retailer Marks & Spencer reached a 92% diversion rate on the way to its zero goals. Big goals were back. Recession-schmecession.

Supply Chain 15

Supply Chain Retail Globalization Price 15

Harvard Business Review

AUGUST 4, 2011

A more useful metric would be actively engaging, for example, with a thousand university administrators looking to buy new power generation services. It can also open up entirely new pathways of innovation. Cisco's iPrize is an open innovation competition designed to find an idea that could be the basis for a whole new business unit.

Marketing 15

Marketing Venture Capitalist Audience Competitive Advantage 15

Harvard Business Review

DECEMBER 20, 2011

Increased demand for transparency and its close partners, (a) the quest to define and develop useful sustainability metrics and (b) the growing sustainability data explosion. One of my favorite new partnerships is the new Sustainable Apparel Coalition , an impressive mix of powerful retailers, apparel manufacturers, and NGOs.

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Harvard Business Review

MARCH 4, 2015

If your organization wants high performance and engagement—or, for that matter, collaboration, innovation, quality, efficiency, and agility—then these things are created in the context of a team and a team leader, or they are not created at all. And of course, the creator of all of these feelings is your local team leader.

Team 8

Team Agility Audience Tools 8

Harvard Business Review

JUNE 13, 2012

We're delighted to announce the winners of the Long-Term Capitalism Challenge , the third leg of the HBR/McKinsey M-Prize for Management Innovation. The athletic apparel giant has also engaged a broad base of partners (and competitors) in innovation toward that goal. Story by Gib Bulloch, Accenture Development Partners.

Organization 13

Organization Cooper McKinsey Long-term 13