Hammer Human Resources Operations Quality 
Harvard Business Review
FEBRUARY 25, 2016
Far too often, leaders who are closing or shrinking an operation take the old tough guy approach. ” Tell them why they’re losing their jobs, whether it’s because of a drop in demand, changes in technology, or productivity and quality issues. Don’t reduce the focus on quality. Be visible and personal.
Harvard Business Review
MARCH 1, 2017
When I ask leadership development clients to describe the type of motivation they’d like to see in their teams, they mention qualities such as persistence, being a self-starter, having a sense of accountability for and commitment to achieving results, and being willing to go the extra mile on projects or to help other team members.
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