Deming Institute

APRIL 7, 2016

Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Slogans are a way to say you care about quality without actually demonstrating you care. To improve results the system needs to be improved.

Deming 28

Deming System Incentives Short-term 28

Harvard Business Review

MARCH 1, 2017

When I ask leadership development clients to describe the type of motivation they’d like to see in their teams, they mention qualities such as persistence, being a self-starter, having a sense of accountability for and commitment to achieving results, and being willing to go the extra mile on projects or to help other team members.

Motivation 8

Motivation Hammer Video Objective 8

Harvard Business Review

FEBRUARY 25, 2016

” Tell them why they’re losing their jobs, whether it’s because of a drop in demand, changes in technology, or productivity and quality issues. Don’t reduce the focus on quality. Work with suppliers to ensure that service and product quality are sustained. Then hammer out a joint plan with them.

Hammer 8

Hammer Operations Quality Project 8

In the CEO Afterlife

JUNE 6, 2011

Hammered by Wall Street in 2008, the stock has finally crawled back to its 2006 highs. For me it's a symbol of quality, service and familiarity. Human Resources. Last week, legendary brand positioning expert Al Ries weighed in on Starbucks reported desire to move away from its powerful ‘specialist’ strategy.

Ries 122

Ries Brand Hammer Marketing Strategy 122