In the CEO Afterlife

SEPTEMBER 3, 2012

In terms of rectification, you have to look at the issue in the context of whether the problem is a short-term blip or the beginning of a long-term shift to your business or industry. Do you have the right people in place to minimize its impact or to lead you out of the short-term crisis?

Short-term 232

Short-term Long-term Advertising Hammer 232

Deming Institute

APRIL 7, 2016

Watch this short video for a great story illustrating this problem in action: There may be cases in which incentives work only as intended, but I suspect they are relatively rare. Given a standard to reduce employee turnover, one vice president of human resources simply changed the formula for calculating turnover.

Deming 28

Deming System Incentives Short-term 28

Strategy Driven

JULY 22, 2016

They’re not happy with the results that their recruiters are producing, or at the very least, they’ve come to terms with what their recruiters can realistically produce. Recruiting is like a hammer. Succession planning must be led by the top executive, not simply delegated to human resources. Keep it simple.

Planning 50

Planning Hammer Succession Constraint 50