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Are Your Employees Drivers or Victims of Process Innovations?

Harvard Business Review

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

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From Zipcar to the Sharing Economy

Harvard Business Review

True, they pioneered the creative use of technology to open up flexible new ways of renting a car. Accompanying these peer economy companies are others (like Zipcar) which simply leverage technology and lower transaction costs to make flexible renting a viable alternative to asset acquisition.

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Make the Internet of Things More Human-Friendly

Harvard Business Review

When I grab a hammer to install shelving, the distinction between “hand” and “tool” recedes into the unconscious, while completing the job becomes the main object of my thinking; in function and thought, the tool is the extended hand when it works properly. Information & technology Internet Technology'

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Let Algorithms Decide – and Act – for Your Company

Harvard Business Review

If you needed a hammer, for example, someone would manually produce one for you. The industrial revolution enabled the mass production of hammers with consistent quality and lower cost. Decision making Information & technology Operations' Centuries ago everything was manufactured by hand.

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Uniting the Religions of Process Improvement

Harvard Business Review

In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement. Most missionaries of the BPM religion come from a heritage in information technology.

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Designing the Machines That Will Design Strategy

Harvard Business Review

AlphaGo’s success is emblematic of a broader trend: An explosion of data and advances in algorithms have made technology smarter than ever before. In addition to executing well-defined tasks, technology is starting to address broader, more ambiguous problems. If all you have is a hammer, then everything will look like a nail.

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How to Explore Cause and Effect Like a Data Scientist

Harvard Business Review

I’ve given passing thought to dieting, but other than a few points that have been hammered into all of us (e.g., “Too Information & technology Personal effectiveness' I like to exercise and get plenty. Still, over the years my weight has crept up. The problem is that I also like to eat!

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