Deming Institute

APRIL 7, 2016

Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Slogans are a way to say you care about quality without actually demonstrating you care. To improve results the system needs to be improved.

Deming 28

Deming System Incentives Short-term 28

Harvard Business Review

MARCH 25, 2011

Decades' worth of academic marketing research has repeatedly shown that price promotions are fraught with danger and are suitable only for very specific purposes under special circumstances. And often steep ones at that. Dholakia is the William S. Mackey, Jr. and Verne F.

Innovation 15

Innovation Hammer Maslow Discount 15

Harvard Business Review

DECEMBER 7, 2011

If you want your customers to care about product quality, give them a choice. But a consumer who is exposed to a dense set of alternatives (think now of the choice of coffee or yogurt at your local supermarket) concludes instead that like-minded consumers must care about even small differences in quality, so this consumer should follow suit.

Productivity 15

Productivity Products Retail Price 15

Harvard Business Review

JANUARY 3, 2013

Reputation systems and active supplier screening maintain quality, and the need for insurance keeps customers from bypassing the marketplaces. Led by the writings of Michael Hammer and Tom Davenport , firms realized that they didn't need to organize work the way they used to.

Disaggregation 9

Disaggregation Hammer Mass Marketing Gordon 9

Harvard Business Review

JANUARY 11, 2017

The companies that are most vocal about environmental and social issues tend to be big, mass-market brands — well-known retailers , consumer products giants , and tech firms that are telling a new story to consumers who increasingly care about sustainability. Brand-Building and Customer Connection. ”

Supply Chain 8

Supply Chain Payback Period Brand Energy 8

Harvard Business Review

FEBRUARY 1, 2013

The ticking sound the employer thought was entrepreneurial spirit was actually just an entrepreneur doing lower quality work on the company's clock while directing his best efforts toward his own interests. Have those with MBAs specialized in strategy, marketing, or entrepreneurship? Do you see a history of working with start-ups?

Entrepreneur 9

Entrepreneur Incentives Hammer Project 9

In the CEO Afterlife

JUNE 6, 2011

by John • June 6, 2011 • Leadership , Marketing , Strategy • 2 Comments. Al thinks the stock market is pressuring the company for more top-line growth. Hammered by Wall Street in 2008, the stock has finally crawled back to its 2006 highs. For me it's a symbol of quality, service and familiarity.

Ries 122

Ries Brand Hammer Marketing Strategy 122

Harvard Business Review

MAY 14, 2015

The buds of innovation are fragile, and are easily squashed by critique or a view of the competitive market environment. While many startups fail because of poor execution, I would argue that the majority fail because their product has no market. When process is a hammer, the risk is that everything becomes a nail.

Productivity 8

Productivity Products Reis Definition 8

Harvard Business Review

APRIL 30, 2015

Similarly, if your business and its people take competing as Priority Numero Uno, they’re prey to obsessing over comparisons—our market share vs. theirs, our cost position relative to them, our comparative product quality. You don’t learn anything new.

Comparison 8

Comparison Hammer Library Learning-by-Doing 8

Strategy Driven

FEBRUARY 9, 2015

Return on quality product. Big companies hammer their entire workforce to make certain that their customer satisfaction scores are high or higher, when they could be (should be) creating an internal training program that begins with the word wow, and progresses upward from there. Real profit created by exceptional team effort.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

FEBRUARY 6, 2017

” He told me he regularly said no — to more staff, to bigger marketing budgets, to additional equipment. Second, we resign ourselves to failure: Without more time, the quality of work will suffer. Without a larger marketing budget, sales will drop. His answer blew me away. “Say no!” Try something new.

Creativity 8

Creativity Budgeting IPO Merchandising 8

Harvard Business Review

APRIL 27, 2015

By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. In our experience, it can take several months for a company to hammer out its defini­tion of innovation. These efforts have paid huge dividends.

Innovation 8

Innovation Company Engineering Supply Chain 8