Harvard Business Review

JANUARY 2, 2018

If your employees aren’t behaving well, and you’ve already gone through the trouble of hammering home the organization’s civility message, ask yourself, “Have I also equipped them to succeed?” ” Leaders at the hospital realized that nurses, staff, and residents often failed to report bad behavior formally.

Team 8

Team Franchising Hammer Training 8

Harvard Business Review

NOVEMBER 13, 2012

Shifting from Drucker's erudition and measured tone to Hammer's revolutionary and provocatively violent declarations ("don't automate, obliterate") was a bit dizzying. Read widely and systematically scan sources, from new consulting reports to business headlines, to discern the zeitgeist. It can even be quantified.

Prahalad 15

Prahalad Hamel Core Competence Leadership 15

Harvard Business Review

MARCH 23, 2011

Many reported overhead ratios distort and obscure the truth. Reporting a high rate of overhead probably signals a kind of innocence: It means the charity isn't using accounting shenanigans. They're using hammers where scalpels are required. Nothing could be further from the truth. This practice is widespread.

Proposal 13

Proposal Telemarketing Hammer Report 13

Harvard Business Review

APRIL 7, 2016

Last fall, Forbes reported that Snapchat had begun using geofilters (overlays that Snapchat users can put on top of images) in an attempt to poach employees from other top startups. SHRM reports that 84% of organizations use social media for recruiting, and 82% of them use it primarily in the hunt for passive candidates.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

OCTOBER 18, 2018

It had been a long day at the company’s Birmingham, England, headquarters, and in the early evening the two were going over the evaluations of each of Lance’s direct reports. ” he asked, pointing to the report. The team wasn’t perfect, but it was still operating at a pretty high level. Of course I have.

Case Study 14

Case Study Team CFO Merchandising 14

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. When tradeoffs had to be made, solid departmental reporting relationships trumped dotted process relationships. from 2004 to 2007.

Process 15

Process Champy Competitive Advantage Hammer 15

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

SEPTEMBER 16, 2014

This was in a report called From the Margins to the Mainstream that did a lot to introduce impact investing to the wider investing world. Now Drexler and Noble are out with a new report, Charting the Course , that gets more into the nitty gritty of how one might go about investing with impact. We don’t want to go there.

Insurance 9

Insurance Bond Hedge Bottom-up 9

Strategy Driven

FEBRUARY 9, 2015

The receptionist or telephone operator. Social media is the new “satisfaction” survey or report. Provide specific and customized empowerment service training for everyone in the company (what is EACH employee allowed to do and say to a customer?). Ship an order error free and backorder free. Get them what they want fast and seamlessly.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

APRIL 27, 2015

In our experience, it can take several months for a company to hammer out its defini­tion of innovation. Balance: the mix of different types of innova­tion (product, service, pricing, distribution, operations, etc.); Efficiency: changes over time in the ratio of innovation outputs to inputs.

Innovation 8

Innovation Company Engineering Supply Chain 8