The Practical Leader

NOVEMBER 16, 2022

In a Working Knowledge post, Harvard Business School professor Emeritus, James Heskett, raises a vital question, Can We Train for Trust? How the leadership team functions — or dysfunctions — ripples out to shape organizational culture. What they most often have are leadership problems.

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Skip Prichard

JUNE 22, 2020

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Companies with a healthy culture gain a positive reputation, not only among employees, but also with customers and the market.

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Tony Mayo

MARCH 10, 2010

Steps to Organizing a Customer Listening Session Be explicit about the corporate goals the listening session is meant to support, e.g., growth, margin, line expansion, service offerings, locations, market positioning, etc. Plan to have 6-12 participants. –Cat Stevens Father and Son Popularity: 26% [ ?

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