shorts.005 | Cycle of Success Spiral
LDRLB
MAY 19, 2011
But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. Employees and customers in these situations appear to be playing a key role in a cycle of success spirals (Heskett et al., Our results follow this line. Simmons, Ph.D.
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