Heskett, Organization and Teamwork

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Heskett

Organization

Teamwork

Expecting the Unexpected: Meet Unpredictability with Agility and Adaptability

The Practical Leader

JANUARY 11, 2023

That was the approach of a national media organization with their January 2nd leading headline story: “If you thought 2022 was bad, wait until you see what 2023 has in store for the economy.” Harvard Business School professor, James Heskett, poses a vital question in “Should Managers Bother Listening to Predictions?”

Agility

Agility Heskett Armstrong Uncertainty

How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

MARCH 10, 2010

Here are my instructions on how you can organize your own customer listening session. Steps to Organizing a Customer Listening Session Be explicit about the corporate goals the listening session is meant to support, e.g., growth, margin, line expansion, service offerings, locations, market positioning, etc. Listening is important.

Mayo

Mayo Execution Executive Coaching How To

Leadership Digital

Expecting the Unexpected: Meet Unpredictability with Agility and Adaptability

How to Conduct a “Customer Listening Session” | Top Executive.

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