The Practical Leader

JANUARY 9, 2013

Since I am not an autograph hound and don’t want to be a paparazzi selling photos, missing the Festival is likely a good thing for getting hotel rooms and avoiding the crowds! We’ll be missing the Sundance Film Festival coming up later this month.

Skills 49

Skills Film Hotels Guidelines 49

Harvard Business Review

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Later, he privately told me he was thinking of leaving the hotel. And something was wrong. Our fine dining restaurant was on the brink of losing its hard-won Michelin rating. Sponsored by Accenture.

Operations 8

Operations Hotels Finance Process 8

Harvard Business Review

SEPTEMBER 1, 2016

When was the last time you overrode your human-resources systems to reward them? Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. Employees get special training in emotional intelligence, with two aims: listening with empathy, and understanding each guest’s unique needs.

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

FEBRUARY 9, 2012

Fortunately, American companies have part of the solution for the skills gap right at hand — if they reverse the long-term trend of paring back training. We're creating an internally mobile talent market where there is a natural push and pull for skills," says Matthew Schuyler, Hilton's chief human resources officer.

Skills 14

Skills Survey Human Resources Document 14

Harvard Business Review

JUNE 3, 2011

Flexibility is one of the most important aspects of being a competitive employer," notes Kerrie Peraino, Senior Vice President, International Human Resources at American Express. At the same time, managers are training to lead and supervise remote teams.

Real Estate 17

Real Estate Human Resources Hotels Diversity 17

Sales Wolf Blog

DECEMBER 10, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!   Today I have an excellent resource for anyone who, like me, finds themselves traveling, working from hotels, or otherwise spends much of their work time away from a traditional office setting.  Enjoy!

Human Resources 133

Human Resources Hotels Blog Resources 133

Harvard Business Review

OCTOBER 13, 2014

In one project , the group looked for ways to encourage hotel guests to reuse their towels, an environmentally friendly practice that could also save Disney money. The research team studied employees in their initial weeks of training to serve a particular customer account. Change management Human resources Operations'

Flextime 11

Flextime Call Center Human Resources CRM 11

Harvard Business Review

OCTOBER 23, 2012

Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him." What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

JANUARY 26, 2015

Other times, shifts may be driven by disruptions and disrupters like the one happening in the transportation and hotel markets right now thanks to the likes of Uber and Airbnb. Managing organizations Change management Human resource management Organizational culture' In fact, we defined growth as a process.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

JANUARY 22, 2013

Total train wreck, when I actually sat down with him." I can't believe I paid for two nights for that idiot, in the fanciest hotel in town.". "Be I said, "That hotel bill and the limo bill are reminders, like a stubbed toe, not to do the same thing again. I could tell he was frustrated. The guy did not impress you," I guessed.

Hotels 8

Hotels Letter Follow-up Learning-by-Doing 8

Harvard Business Review

FEBRUARY 28, 2011

With 1,500 self-check-in stations in 75 airports, the firm had sewn up 60% of the air-carrier market and was making inroads into hotels and car rental agencies. At a training session in Boston, Tom hit it off with Shannon McDonald, the division vice president. Hotels are high-touch services: Customers want a human, not a kiosk.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

JANUARY 18, 2018

In an experimental study we conducted with 162 managers from various hotel and lodging departments, we found that managers perceived the same sexually harassing behavior as less negative when it was done by a customer than by an employee. Second, managers should be required to complete training on sexual harassment.

Industry 8

Industry Policies Human Resources Report 8

Harvard Business Review

MARCH 24, 2017

Every day, many of us eat at restaurants, stay at hotels, receive packages, and use our digital devices with the assumption that the company we pay for these services — Hilton, Amazon, Apple, etc. Firms typically started outsourcing activities like payroll, publications, accounting, and human resources.

Compliance 10

Compliance Supply Chain Hotels Insurance 10