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Real-world examples of customer service

Lead on Purpose

We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel. When I called today to rebook our trip, which hotel do you think I called? They have simply made me a happy customer. It was so easy!

Examples 113
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Stop Wasting Money on Team Building

Harvard Business Review

Most corporate team building is a waste of time and money. I say this based on my 25+ years of research and practice in the field of team effectiveness. Many companies, when they decide to invest in team building, decide to do offsite events like bowling nights or ropes courses.

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Share The Bad News

Eric Jacobson

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! If revenue is down, or if youve lost a large customer, or if a new competitor has entered the market, let your team know. It's always been an important act of leadership to be authentic about good and bad news.

Mentor 60
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The #1 Killer of Meetings (And What You Can Do About It)

Harvard Business Review

There were about 10 people involved — the CEO and his direct reports — and we met for two days offsite, in a hotel, so we wouldn't be distracted. I met one on one with each person on the team and collected their thoughts about the strategy of the company and what might get in the way of its successful execution.

CFO 16