Hotels Leadership Operations Wilde 
Mark Sanborn
JANUARY 12, 2022
The short answer is intentional leadership. When Qubein took the leadership role, the university ’ s culture wasn ’ t defined. It just existed, the culmination of former leadership—the good, the bad and everything in between. Everything operated as its own unit. Leadership by Being Engaged. Groups didn ’ t connect.
Harvard Business Review
APRIL 1, 2016
Executives at a luxury hotel chain that recently used a hackathon to devise ways to make its customer experience more personal found that employees felt inhibited by some of the company’s performance measures. It could also be a process or a set of operating norms that set the stage for bigger changes.
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