Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.

Hotels 10

Hotels Yield Management Discount Price 10

Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.

Hotels 8

Hotels Yield Management Discount Price 8

Harvard Business Review

NOVEMBER 19, 2012

Moreover, "many directors have seemed to regard their job as a kind of high-stress operational joy ride," involving unmarked planes, cigars, and exotic locales — sort of like a real-life Bond movie with worse suits and lamer cars. Do we think that's because of innate differences — or because there are so many fewer powerful women?

White Paper 8

White Paper Wilde Hotels Bureaucracy 8

Harvard Business Review

JUNE 5, 2015

The Future of Operations. In addition, guests can use the band to get into their hotel rooms in their resort as well as the park (by tapping a Mickey Mouse icon instead of going through a turnstile). Insight Center. Sponsored by GE Corporate. The technologies and trends shaping tomorrow’s businesses.

CRM 8

CRM Management Taylorism Taylor 8

Mark Sanborn

JANUARY 12, 2022

Everything operated as its own unit. As you consider the HPU story, you can conclude that when you are in the transformation business, the proof isn ’ t just in the students, but the campus, staff, operations, and even the nuances. It turns out that academia, like most professions and industries, values the status quo. .

Case Study 70

Case Study Education Learning-by-Doing Brand 70

Harvard Business Review

MARCH 22, 2012

For example, Ritz-Carlton Hotels are famous for making every problem into what the organization calls an "opportunity." Spill soup on a guest in the hotel dining room? The customer is delighted; the employee has done the right thing; the hotel raises that customer's lifetime value. In theory, Frank deserved to miss his flight.

Strategy 18

Strategy Airlines Hotels Heskett 18

Harvard Business Review

APRIL 1, 2016

Executives at a luxury hotel chain that recently used a hackathon to devise ways to make its customer experience more personal found that employees felt inhibited by some of the company’s performance measures. It could also be a process or a set of operating norms that set the stage for bigger changes.

Supply Chain 8

Supply Chain Banking Brainstorming Participative 8