Harvard Business Review

SEPTEMBER 3, 2014

That’s bad news and worse management. In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. Were competing hotels running unusual promotions that screwed up the model?

Hotels 9

Hotels Yield Management Discount Price 9

Harvard Business Review

SEPTEMBER 3, 2014

That’s bad news and worse management. In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. Were competing hotels running unusual promotions that screwed up the model?

Hotels 8

Hotels Yield Management Discount Price 8

Harvard Business Review

JUNE 5, 2015

Just as it’s hard to remember what life was like before the iPhone, it can be hard to remember business before there was CRM software — back when you still had to explain that it stood for “customer relationship management.” The Future of Operations. Insight Center. Sponsored by GE Corporate.

CRM 8

CRM Management Taylorism Taylor 8

Mark Sanborn

JANUARY 12, 2022

Everything operated as its own unit. What President Qubein does isn ’ t just basic MBWA (Management By Wandering Around, as coined by Tom Peters). It turns out that academia, like most professions and industries, values the status quo. . This was part of the problem at the college. Groups didn ’ t connect. Qubein puts it this way: .

Case Study 90

Case Study Education Learning-by-Doing Brand 90

Harvard Business Review

MARCH 22, 2012

For example, Ritz-Carlton Hotels are famous for making every problem into what the organization calls an "opportunity." Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Spill soup on a guest in the hotel dining room?

Strategy 17

Strategy Airlines Hotels Heskett 17

Harvard Business Review

APRIL 1, 2016

Companies far outside the tech world are using these intense brainstorming and development sessions to stir up new ideas on everything from culture change to supply chain management. Armed with this information, the company developed prototypes for new tools that aim to help millennials avoid financial pitfalls and manage their money better.

Supply Chain 8

Supply Chain Banking Brainstorming Participative 8

Harvard Business Review

AUGUST 17, 2015

Product and package designers can see how people open, store, and use their purchases “in the wild.” They created a feeling that no matter how demanding or volatile other aspects of their lives were, things were at least operating as they should within the domestic world in which they had some measure of control.

Document 8

Document Marketing Learning-by-Doing Travel 8