HR Digest

DECEMBER 27, 2022

In addition to improving team dynamics, a company retreat can also provide your employees with valuable training and development opportunities. It can be a chance for employees to learn new skills or techniques, or to receive training on topics that are relevant to their work. Stress reduction. Seattle, Washington.

Tips 105

Tips Team Building Class Hotels 105

Strategy Driven

JUNE 23, 2014

Jeffrey, Do you think it’s a waste of time to call a guest that has just checked out of my hotel to thank him or her for staying with us? Evangeline, If you’re going to call a customer after they’ve stayed in your hotel, first of all, you better make it short and sweet. Did the hotel accomplish their goals?

Hotels 62

Hotels Proposal Price Follow-up 62

Strategy Driven

AUGUST 14, 2013

The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. It also requires training the front line to think like owners—combining a go-the-extra-mile attitude of service with a take-care-of-the-organization outlook of stewardship.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. That was a failure of training. And its market value had increased from $3 billion to over $27 billion. That was a failure of management. That was a failure of engineering.

Crisis 78

Crisis Hotels Motivation Industry 78

Sales Wolf Blog

AUGUST 30, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 124

Blog Maslow Talent Management Human Resources 124

Marshall Goldsmith

FEBRUARY 8, 2018

Gianpiero Petriglieri – Associate Professor of Organisational Behaviour at INSEAD , Director of the Management Acceleration Programme at INSEAD , medical doctor and psychiatrist by training. Deepa Prahalad – Focused on design and emerging markets. Bill began his career with Hyatt Hotels Corporation. million times.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Strategy Driven

MAY 23, 2016

Companies spend millions, sometimes billions of dollars in advertising, branding, merchandising, strategizing, and every other element of marketing that they believe will bring business success. But if there are people involved, marketing means nothing if the people are not great. Have weekly internal positive attitude training.

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

APRIL 27, 2016

MCA is a premiere international consulting and training organization that specializes in service delivery, sales and leadership performance. MCA’s work contributed to client success including The Ritz-Carlton Hotel Company earning an unprecedented two Malcolm Baldrige National Quality Awards.

Guidelines 50

Guidelines Hotels Follow-up Commitment 50

Harvard Business Review

JANUARY 3, 2014

Our organization focuses mainly on plugging the ‘skills gap’: we identify, train, and place underprivileged youths in emerging industries like the hospitality sector. However, our experiences so far have highlighted opportunities for even broader impact through a different approach to in-house training at African companies.

Training 8

Training Company Metrics Real Estate 8

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 11

Marketing Guidelines B2C Analysis 11

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

APRIL 11, 2018

Today, Hyatt Place’s signature scent can be found in almost 300 hotels across the U.S. Work with a scent branding strategist and a perfumer trained in ambient aroma development to create your signature scent. The values and feelings the company wanted to convey were simplicity, luxury, transparency, and ease.

Brand 8

Brand Hotels Retail Real Estate 8

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes. were alarmed to find that most of its sales agents are not properly licensed and trained to sell group health insurance.

Hotels 8

Hotels Price Tactics Operations 8

Strategy Driven

OCTOBER 15, 2012

If I call a hotel to book a room and they say, “Sorry, we’re full,” I respond, “Oh, I guess I don’t need a room after all.”. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. The hard side of training, and the soft side of learning.

Customer Loyalty 50

Customer Loyalty Seminar Hotels Price 50

Harvard Business Review

JULY 19, 2013

For my company, I focused on a big market and found a profitable and attractive niche. With Getaroom, I understood the lodging market is massive and knew a niche player could capture a large amount of revenue, but my initial projections were modest and I watched expenses closely. Find your niche in a sizable market.

Entrepreneur 9

Entrepreneur Hotels Travel Call Center 9

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. The sales and marketing director said he was receiving complaints about sloppy service. Later, he privately told me he was thinking of leaving the hotel. And something was wrong.

Operations 8

Operations Hotels Finance Process 8

Harvard Business Review

MARCH 13, 2018

It’s also more than “internal marketing” or “invertising,” which describe when an organization promotes its brand to employees as it would to customers and expects them to “buy” the message it’s trying to “sell” to them. Companies need stronger and more focused engagement.

Company 14

Company Brand Report Training 14

Harvard Business Review

NOVEMBER 9, 2015

But there is a touchpoint that is even more influential, which marketers rarely think about and almost never measure: observing what other customers actually do. The New Tools of Marketing. So what can marketers do about it? We’d love to hear more from marketers. We have hard evidence to back this statement.

Productivity 8

Productivity Products Hotels Kahneman 8

Harvard Business Review

OCTOBER 1, 2013

The global business environment is decomposing into smaller yet more profitable markets, so businesses can no longer rely on scaling up to compete, but must instead embrace a new economies of unscale. New platforms abound: Facebook and Twitter for social marketing, YouTube for video distribution, and iPhone and Android for mobile.

Parcell 15

Parcell Niche Marketing Business Model Education 15

Strategy Driven

JANUARY 26, 2011

A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. This emerging social era is about engaging everyone around you to redefine what you do and how you do it – including sales, marketing, R&D, customer support, and product development. And it does not stop there.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

JANUARY 6, 2011

Join a queue at a mall or hotel or call or SMS in advance. If you go to Shanghai take the MagLev train. Avoid eating dinner in your hotel room — even if you don't speak the language, find a restaurant that has pictures on the menu. It is the world's second biggest market for Facebook and Blackberries.

Airlines 15

Airlines Hotels Travel Chemicals 15

Harvard Business Review

FEBRUARY 9, 2012

Fortunately, American companies have part of the solution for the skills gap right at hand — if they reverse the long-term trend of paring back training. This has been quite useful for matching needs with people internally — such as someone who speaks the Cantonese dialect to help the company penetrate new markets in China.

Skills 14

Skills Survey Human Resources Document 14

Harvard Business Review

APRIL 26, 2016

The Order of United Commercial Travelers , for instance, was founded to “ improve character and instill temperate habits,” and Gideon bibles were originally put in hotel rooms to help “ eliminate gambling , drinking, dirty jokes, Sunday trading and other forms of temptation peculiar to traveling (sales) men.”

Education 8

Education Levitt Retail Training 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MAY 11, 2012

The Best Exotic Marigold Hotel , a new film set in India and directed by Shakespeare in Love's John Madden (age 63), hangs its plot on the notion of "outsourcing" the elderly. There are signs that market is forming: Marigold's arrival to U.S. They find new life instead of old age. She goes from being outsourced, to becoming a resource.

Outsourcing 11

Outsourcing Film Hotels Open-book 11

Harvard Business Review

JANUARY 30, 2012

Hanging out in all the wrong places (read: painfully hip power hotels), I've had the questionable privilege of overhearing more than my fair share of Very Serious Conversations from the movers and shakers of the world.

Mass Marketing 19

Mass Marketing Hotels Self-aware Short-term 19

Harvard Business Review

FEBRUARY 13, 2015

Consider the regulation-to-deregulation evolution in the long distance telephone market. When Sprint and MCI entered the market with innovative offerings, the need for regulation vanished – competition ensured good service and fair prices. This exact scenario is occurring in the taxi market. Pricing Marketing Strategy'

Industry 8

Industry Innovation Price Long-term 8

Harvard Business Review

SEPTEMBER 16, 2013

They holed up at the Palace Hotel on Madison Avenue and heard from top business school researchers and behavioral psychologists about dangerous cognitive biases. Then they rushed back to their headquarters in Times Square and made some of the worst snap decisions in the history of financial markets.

Banking 8

Banking Reputation Long-term Short-term 8

Strategy Driven

AUGUST 10, 2015

Hilton (hotel owner) Principle: Make them want to come back. “It It is our theory that when a hotel is in the top-glamour category… you just can’t make it too luxurious. Hilton knew that one hotel is like any other hotel. Hilton knew that one hotel is like any other hotel. You heap it on. So will the world!

Hotels 50

Hotels Advertising Customer Loyalty Follow-up 50

Harvard Business Review

AUGUST 17, 2015

There was a spike in the 2000s when Venezuela began to provide petroleum at deeply discounted market prices, and that peaked just before the 2008-09 financial crisis. In other words, you need the right organizational design so that all these well -trained, well-educated people will be able to do their work.

Biotechnology 8

Biotechnology Tourism Human Capital Pharmaceuticals 8

Harvard Business Review

JUNE 22, 2016

In today’s market, tech platforms enable IP and relationships to scale rapidly, and at near-zero cost. We’ve seen how dramatically digital platforms have upended long-established industries across the spectrum from hotels (Airbnb and VRBO) to music (Apple and Pandora) to recruiting (LinkedIn) to retail (Wayfair and Amazon).

Intangible Assets 10

Intangible Assets Business Model How To Intellectual Capital 10

Strategy Driven

SEPTEMBER 14, 2015

Hilton (hotel owner) Principle: Make them want to come back. “It It is our theory that when a hotel is in the top-glamour category… you just can’t make it too luxurious. Hilton knew that one hotel is like any other hotel. Hilton knew that one hotel is like any other hotel. You heap it on. So will the world!

Hotels 50

Hotels Customer Loyalty Advertising Benchmarking 50

Harvard Business Review

SEPTEMBER 28, 2012

As a frequent traveler, you'd think my credit cards would be accustomed to booking planes, trains, and hotel rooms. TO CURSE, PLEASE PRESS "1". Automated Calls, Fraud and the Banks: A Mismatch Made in Hell (The Guardian).

Forrester 8

Forrester Banking Ryan Hotels 8

Harvard Business Review

NOVEMBER 11, 2015

In her five years as CEO, she’d successfully managed stock market crashes, layoffs, a recession, strikes, downsizing — but nothing had prepared her for this. As she and Jim were chauffeured to their hotel in downtown Shenzhen, she picked Jim’s brain again. She could answer those when she got to her hotel room.

Supply Chain 8

Supply Chain Case Study Merchandising Hotels 8

Harvard Business Review

NOVEMBER 12, 2015

Their standard advice: “Raise prices — set the market clearing price where demand equals supply.” We’ve come to expect fluctuating prices from airlines and hotels. Training customers to expect varying prices can be a significant undertaking though. Because customers have long memories.

Price 8

Price Airlines Hotels Discount 8

Harvard Business Review

JANUARY 26, 2015

Other times, shifts may be driven by disruptions and disrupters like the one happening in the transportation and hotel markets right now thanks to the likes of Uber and Airbnb. The decade also saw the rise of formidable emerging-market competitors and opportunities. telecom, music, and aviation) experienced upheavals.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

MAY 13, 2013

The Apple TV will be a portal to worlds now accessible only by planes, trains and automobiles. This must mean the death of several airlines, the loss of thousands of hotels and restaurants, the disappearance of millions of tax dollars, and the dissipation of nearly a half million jobs (assuming that we are going to lose 20% of the 2.2

Disintermediation 8

Disintermediation Hotels Airlines Travel 8