Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

You're Not the Boss of Me

OCTOBER 31, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← The Language of Leadership in the 21st Century. From this perspective, I think it safe to say that the work of leadership includes breaking rules. As they often say in retail stores about handling merchandise, “ If you break it you own it”.

Maturity 50

Maturity Blog Merchandising McCarthy 50

Harvard Business Review

MAY 3, 2017

.” Yet business leaders who took the CHRO role, including Quinn, report it is the most impactful role in their career, and many would not accept an organizational leadership position that didn’t come with the CHRO role. It was vehicle for changing the growth trajectory of the company.”

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Scibelli himself came from the retail sector. Administrative responsibilities such as getting paychecks out on time are not core.

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

FEBRUARY 15, 2012

Usually, if you search, there are opportunities in your current job and at your current level to display your ability to drive change, even if you are in a support function like finance or human resources. Are you willing to push the organization out of its comfort zone and withstand the criticism of those tied to the status quo?

Innovation 16

Innovation Merchandising How To Proposal 16

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. Change management certainly tested us. I just didn’t know in what ways.

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. This includes more autonomy and agility as well as inspirational leadership.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

JANUARY 27, 2017

At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. They bring technical coherence and consistency to SLAs while defining quality standards for data and algorithms alike. They’re analogous to autonomous resources, as opposed to human resources, departments.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

SEPTEMBER 23, 2015

Executive directors are usually selected for their leadership qualities; they often have experience with generalized management or leadership experience rather than narrow expertise or technical acumen. Why should knowledge of IT be an exception? The truth is that many industries today employ outdated technology.

Technology 8

Technology Zero Based Budgeting Banking CIO 8

Great Leadership By Dan

MARCH 7, 2016

New DDI research explores leadership differences between men and women and makes the case for gender diversity in the workplace. DDI’s High-Resolution Leadership study reviewed true assessment data from 10,000 global leaders and found no difference in the battle of the sexes for leadership skills.

Diversity 120

Diversity Globalization Transportation Industry 120

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 11

P&L Banking Marketing Call Center 11

Strategy Driven

SEPTEMBER 2, 2011

Product-service movement at retail levels. Continuous quality improvement within your own operation. Values benefiting other aspects of the company operation: Quality improved on behalf of the overall organization. Human resources development. Downtime rates and meantime between downtimes. Inventory costs.

Budgeting 50

Budgeting Planning Strategic Planning Competitive Advantage 50

N2Growth Blog

JANUARY 10, 2017

For illustration, let’s say you are an online retailer who wants a computer program that identifies images of a ‘boot’. A retail cognitive assistant is a sample Cognitive/AI application. By passing the task of optimization (weighting) to the algorithm, the computer learns over time – predictive quality improves with experience.

Positioning 150

Positioning Company Engineering Incubator 150