HR Digest

OCTOBER 1, 2021

More than a hundred years ago, Frederick Taylor’s Scientific Management laid the foundations for modern human resource management. By leveraging people analytics, HR professionals can create more efficient systems, develop better client experience and create a quantitative impact on their bottom line.

Trends 116

Trends Agility Bottom-up Attrition 116

In the CEO Afterlife

APRIL 22, 2015

At Zappos, CEO Tony Hsieh has set his cultural sights on a holacracy management system a radical change from conventional structures. You likely wouldn’t consider the retailer, Target anywhere close to these shadows of their former selves. This initiative isn’t change. It’s improvement. Is Zappos there yet?

Brand 100

Brand Core Competence Retail Advertising 100

Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Co-founder Partners in Health.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

NOVEMBER 15, 2017

Few industries are being disrupted as drastically as the retail industry. More retail purchases are moving online, and a growing number of manufacturers now sell to consumers directly, cutting out retailers entirely. It’s either adapt to the new environment or step aside and make room for a competitor who can.

Retail 8

Retail Chief Executive Officer Supply Chain Operations 8

CoachStation

MARCH 7, 2016

CoachStation provides consulting and business advisory, coaching / mentoring and human resource related offerings. My career from that point has almost always been in leadership roles within the retail, hospitality, finance and contact centre industries in Australia and overseas.

Self-aware 146

Self-aware Ethics Tools Finance 146

Harvard Business Review

MARCH 29, 2018

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. Beyond traditional hierarchies and contracts, networks and social and external collaborations will make leadership more horizontal, shared, and collective. How can leaders navigate this new digital work ecosystem?

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

AUGUST 15, 2016

.” That’s when Callahan’s team took an unusual step: The team created and linked an employee feedback system to its customer feedback system, in order to flag interactions where customers and employees had different perceptions. Companies rarely connect the two systems. Insight Center. Turning data into action.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Scibelli himself came from the retail sector. Luke's Healthcare implemented a new HR system to eliminate much administrative work.

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

FEBRUARY 15, 2012

Usually, if you search, there are opportunities in your current job and at your current level to display your ability to drive change, even if you are in a support function like finance or human resources. Is the annual planning and budgeting system overly time-consuming and out of sync with the pace of the business?

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. This includes more autonomy and agility as well as inspirational leadership.

Human Capital 12

Human Capital Kaizen Agility Energy 12

Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly.

Case Study 10

Case Study Team CFO Merchandising 10

Harvard Business Review

APRIL 20, 2017

For example, the Amazon Go retail store in Seattle has no cashiers or checkout lanes. Indeed, it is often overlooked that the human co-pilot is actually “training” the AI-driven social robotics, because every time the human makes a correction, the situation and the results are “learned” by the AI system.

Supply Chain 8

Supply Chain Outsourcing Call Center Organization 8

Harvard Business Review

JANUARY 27, 2017

In theory, the organizational challenges of algorithmic autonomy map perfectly to which processes or systems are being made autonomous. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. They’re analogous to autonomous resources, as opposed to human resources, departments.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

OCTOBER 25, 2017

And finally, as human resource costs account for most of the initiative’s expenses, it’s critical that providers and staff practice at the highest level their skill allows. For example, our initial instinct was to have registered dietitians carry much of the clinical work and leadership burden. The Next Steps.

Class 8

Class Insurance Cost Health Care 8

Harvard Business Review

FEBRUARY 5, 2015

The three strategy propositions correspond to the traditional activity system of an organization. Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. Strategy Leadership Competition'

Blue Ocean Strategy 8

Blue Ocean Strategy Strategy Execution Supply Chain 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 8

P&L Banking Marketing Call Center 8