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Navigator Newsletter #180

Chart Your Course

They are realizing if employees and managers are unhappy, they are going to leave. According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again.

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Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! Decide ) Decide what your customer experiences will look like.

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Building Your Brand “Buddy The Elf” Style – Part 2 :: Women on.

Women on Business

Step 4: Brand Loyalty: Would you hang out with Buddy on a regular basis? Brand loyalty is key to cultivating repeat customers who spread positive word of mouth feedback about your product or service. Much of developing the loyalty factor comes from inside your business. Are you ready?? Is there a replacement? Post by Jane K.

Brand 237
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Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

Chart Your Course

If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement. Managers need leadership training that equips them to succeed. Equip your staff. Front-line employees need training.

Cost 206
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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 140
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Why is it so darn easy to say NO?

Women on Business

Yes, I will talk to my manager and see if we can do that for you.” Delighting customers doesn’t build loyalty. I guarantee they’d find ways to say “yes” more often. Yes, I can change that for you.” “Yes, Yes, I can do that for you over the phone right now.” “Yes, Yes, I can add that to your order.” The result?

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Building Your Brand “Buddy the Elf” Style – Part 1 :: Women on.

Women on Business

Building Customer Loyalty Building customer loyalty by being loyal to them. Leverage the Social Web to Define Your Personal Brand Personal branding is absolutely essential in the world of the.

Brand 215